CURRICULUM VITAE OF

SALOME ZINHLE SIBEKO

Abstract

I am a Service Consultant by Profession I worked as Administrator in Mining,Retail and banking industries, I am lateral thinker with excellent leadership skills characterised by the establishment of long term relationships I have Administration skills and considerable amount of experience in leading and team assistance. My day to day duties involves attending to customer queries and bank administration work as the face of the company externally and internally of clients and stakeholders. I am passionate Administrator who has gained experience across mining industries and banking since joining the field in the year MARCH 2012.I have a good appreciation for administrator and understand that at its very core is the ability to extract the maximum potential of people through dedication to principles of leadership, care, inclusion and planning. PERSONAL DETAILS

Last Name : SIBEKO

First Names : SALOME ZINHLE

ID number : 901***-****-***

Gender : Female

Race : African

Nationality : South African

Home language : SWATI

Other Languages : English and IsiZulu

Email address : adobur@r.postjobfree.com

Contact Number : 076-***-****

Driver’s License : Code 8

KEY SKILLS

● Data Management (Capturing), Typing using Audio

● Document Control,

● Computer skills, Excel, Ms office, SAP, mosaic, PowerPoint, outlook, publisher, Access (data base)

● Procurement (Vendors)

● General administration work

● Cash management

● Resolving customer queries

●

PERSONAL ABILITIES

● Attention to detail. Punctual and reliable, Can work without supervision.

● Ability to cope and wok under pressure.

● Good written and verbal communication skills. Able to work as part of the team.

● Ability to multitask and manage conflict demands. Ability to prioritise tasks. ACADEMIC QUALIFICATIONS

Last School Attended : OSIZWENI SEC SCHOOL

Certificate obtained ` : Senior Certificate

Year Completed : 2010

Subject passed : English First Language

: Afrikaans,English

: Maths Literacy

: Biology

: Geography

TERTIARY EDUCATION

Institution attended : JHB CENTRAL FET College

Course Completed : Marketing Management

Year started : January 2011

Year Completed : June 2013

Qualifications : N4 /N5

SUBJECTS PASSED

: Information Practice N4

: Computer Practice N4

: Communication N4

: Office Practice N4

: Computer N5

: Communication N5

: Office Practice N5

TERTIARY EDUCATION

Institution attended : THOLULWAZI ITC CENTRE

Course Completed : COMPUTER SKILLS

Year started : January 2016

Year Completed : June 2016

Qualifications : NATIONAL CERTIFICATE

SUBJECTS PASSED

: Introduction to personal computer

: basic computer skills

: ms word, ms excel,ms power-point

: MS outlook

: MS publisher, MS access

: Ms info-path,internet,emailing

: Business computer skills

MPLOYMENT HISTORY

Company : FNB SELBY HEADOFFICE

Position : Call centre

Period : 2 Years

Contact person : Alicia Remsesig

Contact no. : 011*******

EMPLOYMENT HISTORY

Company : UBANK HEADOFFICE

Position : Administration Clerk/Service Consultant Contact person : WILLIAM MABENA

Contact number : 011*******

Period : 5 Years

Reason for Leaving : Resigned

EMPLOYMENT HISTORY

Company : TsogoSun Suninternational

Position : Reservationist (Call centre)

Contact person : Tanya Bason

Contact number : 086*******

Period : 18 Months

Reason for Leaving : Got another job

EMPLOYMENT HISTORY

Company : Astra Furnitures

Position : Administration Clerk

Contact person : Matshidiso Mnguni

Contact number : 017*******

Period : Vacational Work

EMPLOYMENT HISTORY

Company : Cotton On Secunda

Position : Sales Consultant

Contact person : Thuto Mbonina

Contact number : 017*******

Period : 2 Years

RESPONSIBILITIES

● Attempt to collect payment.

● Review terms of sale or loan documents.

● Ensure all customer information is correct, including phone numbers and addresses.

● Listen to customer's story and determine if debt can be collected.

● Set up repayment plans and new terms of sale.

● Offer advice or refer customers to debt counselors.

● Record new commitment to repay debt.

● Send statements of delinquencies to credit bureau.

● Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.

● Purge records if debt has been satisfied.

● Report satisfied debts to credit bureaus.

● COMPETENCIES

●

● I am able to accept change and adapt ones approach to maintain effectiveness within a variety of situations and with various individuals

● And groups within work structure, processes, requirements or culture.

● My time management skills are excellent and I’m organized, efficient and take pride excelling at my work.

●

●

● SKILLS, KNOWLEDGE AND STRENGHT'S

●

● Good at record keeping, communicating and following up with clients

● Well versed with loan packages of different banks and good relevant legal cognizance

● Sound reasoning, mathematical, accounting and problem solving ability with strong supervisory skills. Ensuring that all accounting records, documentation, statistics

● Computer Skills - Well versed with the following:

● Office Packages like Pastel, MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook Express, Magic, flex cube, fin none

● Operating Systems like Windows 2000, Windows NX, Windows ME, Windows XP

● Professional Background

● Good customer service knowledge

● A high level of integrity and ethics

● Ability to function in highly pressurized environment

● Adapt easily to change environment

●

● DUTES:

●

● Account opening

● loans

● funeral plains

● customer enquries

● administration

● Filing

● Handling calls

● Recieving emails

● Collect payments on past due bills.

● Create a list of people who have not made payments.

● Organize list according to severity of delinquency.

● Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

● Call customers using telephone.

● Utilize computer systems to handle skip tracing.

● Inform clients of overdue accounts and amount currently owed. RESPONSILITIES

●

● Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.), Typing temporary appointment letters.

● Manage calendar of appointments including meeting rooms;

● Screening of incoming telephone calls and handle queries in an appropriate manner and engage with both internal and external customer queries;

● Booking attendance of events, conferences and Organizing functions

● Prepare and circulate all meeting documents e.g. agenda, minutes, presentations etc.;

● Managing office communication via telephone, email etc.;

Contact this candidate