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DEEP PATEL

Address: ** ******** ******, *******, **********

Mobile: 022*******

Email: adoaia@r.postjobfree.com

LinkedIn: linkedin.com/in/deep-patel-547ab212a

Career Objective

A multi-skilled IT support analyst with in-depth knowledge of architecting, installing, and configuring computing systems. Experienced in providing client-focused IT support and in successfully analyzing and resolving IT hardware and software problems in a timely and accurate fashion. Having the ability to maintain a high degree of customer service for all support queries and possessing strong analytical and documentation skills.

Technical Skills

Good Knowledge in Microsoft Exchange server 2010 and Active Directory (AD).

Excellent troubleshooting skill in Windows 7,8,10 operating system, Linux operating systems (Alpine, Debian, Kali) and computer H/W.

Excellent knowledge in Microsoft Word, Excel, PowerPoint, Outlook, One Drive, Adobe, Endnote.

Completed Service Now course with LinkedIn Learning.

Completed Agile with Atlassian Jira with Coursera.

Good Knowledge in Windows Remote Desktop and various remote software’s.

Good knowledge in Networking protocols and TCP/IP, Config Cisco Routers and modems.

Sound knowledge with Microsoft Intune.

Working Knowledge in Microsoft Azure, AWS, Power Shell, Bash, Terraform, Chocolatey.

Strong Knowledge in Microsoft SQL server, Containers services.

Hands-on work experience using in Visual studio, Cisco Packet Tracer, CI/CD pipelines, .Net, HTML, JMeter.

Hands-on work experience using in Docker, Github, Gitlab, Kubernetes, Google API. Education

Graduate Diploma in Information Technology (Level 7) Nov 2019 – Nov 2020 Wellington Institute of technology (Wellington, New Zealand) Key Subjects: DevOps (CI/CD pipeline, Azure, Terraform, Chocolatey, Github). Big data (MySQL, BI Dashboard). CCNA (Networking Infrastructure). Software Testing (Black and White Box Testing, Load and performance testing, JMeter). Bachelors of Electronics and communication Nov 2014 – July 2017 Babriya Institute of technology (Vadodara, India)

Special Interest in: Wireless Communication (LAN,WAN). Satellite Communication (MATHWORKS). Digital signal processing (MATLAB). Projects

(Automatic Billing Energy Meter).

Diploma in Electronics and communication July 2011 – July 2014 S.B Polytechnic Institute of technology (Vadodara, India) Academic Project

Athena Web Application (Capstone Project) (2020)

Host Kubernetes nodes to teach users about new operating systems.

Design Lab environments based on Kubernetes, with Docker containers instead of virtual machines to access the multiple operating systems through a web interface that does not require users to install any hardware or software.

Created a web application that allows users to remotely access operating systems in CLI and GUI mode that can be easily connected on a highly secure platform.

https://tinyurl.com/5yvezfnb (Demo)

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Certificates

Microsoft Azure-900 fundamentals (Credential ID: - 990217450)

AWS Cloud Practitioner (17 August 2021 to 17 August 2024)

First Aid Level 1

Chorus Network Know How NGA Connect & Build.

Employment History

(UFB) Fiber Technician 01/2021 - Present, Wellington, NZ Intellicom Ltd. (Chorus) Full-Time

Customer Service

Network Design/Maintenance

Installing Routers.

Installing fiber cable network from telephone exchange to customer’s sites.

Repairing and replacing computer system devices, Peripherals and other equipments.

Planning, designing, developing and support fiber/copper network infrastructure.

Fault diagnostic, trouble shooting and resolving technical issues.

Technical information, advising and communication with customer Network Technician 01/2021 - Present, Wellington, NZ Cogent Networks & Tech Domain Casual

Visiting client locations to troubleshoot and fix the software and hardware related issues while meeting the SLA requirements of the client and provide remote access to the head office in Australia for the Level 1 support.

Installation and updating of new software and hardware.

OS Re-imaging, troubleshooting printer issues, escalating issues if beyond expertise. Customer Service Representative (Acting Manager) 03/2020 -31/2020, Wellington, NZ Liquor Center & Bottle-O Full-Time

Support customers with their issues and questions, as well as provide service information, handle orders, and process returns.

Selling goods and service to customers and advising them on product use.

Maintaining records of stocks levels and financial transactions.

Maintain daily record of all transactions and generate reports for the store manager, updating Inventory in software.

Undertaking to budget for the establishment, ensuring compliance with health and safety regulations. CAD-CAM Design Engineer 01/2018 - 04/2019, Gujarat, INDIA Meena Circuit Pvt. Ltd Full-Time

Read and interpret blueprints, sketches, drawings, routing instructions, manuals, and specifications.

Use of CAD to create part models and geometry as needed.

Using Genius Software and CAM-350 for Designing PCB. Help Desk 01/2016 - 01/2017, Gujarat, INDIA

Matrixcomsec Pvt. Ltd Full-Time

Perform first inspection of every new products like Telephone, Printer, Fingerprint Devices, Tracking systems.

Various audits of units in controlled environment.

To maintain the quality records, failure tracking of every system. Repairing hardware and changes components. 3 P a g e D e e p P a t e l

Personal Attributes

Problem Solving

Ability to make quick decisions in high pressure situations demonstrated through 1+ years of customer service experience.

Ability to make informed decisions and take ownership in providing solutions to customers while working as network technician.

Team Worker

Developed strong listening skills and teamwork through university group projects during graduate diploma..

Being part of Fiber technician’s team enhanced critical thinking to make more informed decisions. Excellent communication skills

Solving customer queries in a courteous manner.

Also learned about active listening, solving complex issues, written communication skills and interpersonal skills through previous job experience.

By Establishing open lines of communication helped to promote trust and make a positive team environment. References

As per Request.