Customer Care

SARAH HENSLEY

PROFILE

I am a very fast learner, a people

person, very enthusiastic about my

job, I take it very seriously.

I am able to multi-task and stay

Calm under pressure, I am not afraid of challenge.

I am looking for a career that will enable me to enact all the skills that

I have learned throughout my

working life and provide a positive presence daily.

CONTACT

PHONE:

417-***-****

EMAIL:

************@*****.***

ADDRESS:

6537 Towestone St.

N Las Vegas, NV 89084

EDUCATION

Missouri Southern State University

2005 - 2008

Bachelor of Science in Sociology

WORK EXPERIENCE

FirstService Residential Customer Care Agent

July 2021–Present

I know how to use an automated phone system.

I take inbound calls from homeowners, escrow companies, prospective homeowners, and realtors.

I communicate with property management teams to get issued solved for homeowners.

I coordinate with the customer care center manager regarding day-to-day tasks and updates.

I coordinate with accounts receivable department regarding escalated customer issues.

Orleans Casino Resort Clerk II

October 2019–July 2020

I greeted, registered, assigned rooms to guests of hotel, assisted guests with any other needs and provide guests with hotel amenities and restaurant.

I verified customers' credit, and establish how the customer will pay for the accommodation.

I contacted housekeeping or maintenance staff when guests report problems.

I made and confirmed reservations for hotel stays.

I issued room keys and escort instructions to bellhops.

I posted charges, such as those for rooms, food, or liquor.

I computed bills, collect payments, and make change for guests.

I recorded guest comments or complaints, referring customers to managers as necessary. I strive to provide the best customer service and will go above and beyond to accommodate every guest.

I reviewed accounts and charges with guests during the check-out process. Inquire with the guest if they enjoyed their stay to ensure future stays.

Downstream Casino Resort Guest Services Representative

November 2010–September 2019

I assist with transferring luggage and packages to and from rooms, loading areas, or vehicles by hand or using luggage carts.

I greeted incoming guests and escorted them to their rooms.

I receive and tag baggage by completing and attaching claim checks and storing in the luggage room for guest.

I supply guests with directions, travel information, and other information such as available amenities and restaurants throughout the property.

I helped with the upkeep of the hotel main entrance, by either contacting housekeeping or by taking initiative myself without interfering with my job.

I explained the operation of room features such as locks, heating/cooling system, and operation of television, check-out process.

I arranged for shipments of baggage, express mail, and parcels by providing weighing and billing services for interested guests.

I would pick up and return items for laundry service.

Contact this candidate