Director of Operations, Operations Officer, Operations Manager

Bill Sviatko www.linkedin.com/pub/bill-sviatko/*/b1b/16a/

**** **** ****** · Berwyn, IL 60402 · 312-***-**** · ***********@*****.*** or *******@*****.***

Summary of Qualifications

Highly organized and detail-focused Operations Leader, Project Director and Human Resources with an exceptional track record of enhancing, developing, and maintaining a healthy, productive company and company culture.

Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity on a day-to-day basis. Experience with a wide variety of industries, including marketing/advertising firms, financial services, manufacturing, distribution, and healthcare.

Skilled in all aspects of operations management and human resources, including hiring, benefits, performance management and retention efforts.

Ability to develop personal and professional development and incentive programs for staff, with a proven track record of positive results resulting in higher productivity and morale.

Excellent computer skills; proficiency on PC and MAC platforms, Microsoft Office365 Suite, ADP Payroll and Total Resource, Justworks, Merkatis, E-Commerce Platforms, Mindbody Online, QuickBooks, Filemaker Pro, Replicon, Fishbowl, BioTrack, Sage50, MDS - ERP/RemoteNet; able to learn and implement new systems/applications quickly and easily.

Professional Experience

Howard Medical Company – Chicago, IL

Operating Officer, November 2020 – September 2021

Healthcare Supply Distributor to Major Hospitals, Medical Centers and Medical Facilities

A leading Chicago, Illinois distributor of medical supplies and equipment to healthcare providers including hospitals, physicians, and medical centers.

CentoVentiCinque LLC (CVC) – Chicago, IL

Operating Officer, July 2019 – November 2020

CVC and LPCG LLC investing in Illinois Businesses

Lead company operations and project management for all company operational/HR initiatives including SOP’s, inventory control, staffing and standard company procedures.

Regulatory lead, adherence, and coordination with the IL Department of Health and IL Department of Financial and Professional Regulation.

Compliance creation and check validation with all company processes and procedures. Coordination with the IL regulators under the Tax Act for the Department of Health.

Security and systems creation and management including file retention initiatives, projects, adherence and WFH efforts during the 2020 pandemic.

Columbia Care (Curative Health, LLC) – Chicago, IL

Area General Manager, July 2018 – April 2019

Premier provider of alternative healthcare services and products for qualifying patients with locations throughout the USA. Helping to eliminate suffering one patient at a time through education and the responsible use of pharmaceutical quality products.

Directed and managed all activities related to the operations at Columbia Care, Chicago including patient registration, compliance, record retention, product tracking and inventory coordinated with the COO and Corporate Compliance.

Managed compliance with all IL medical rules and regulations governing the act, and directly supervises the activity within the facility to include staff training and education.

Maintained records required by public health law and ensures quality assurance plans, including but not limited to plans to detect, identify, and prevent errors related to product packaging and labeling.

Implement HR policies and programs in support of company initiatives including recruitment and managing talent acquisition. Direct all compliance efforts for the company to minimize risk.

Lenova Inc. Hillside, IL

Premier Decorative Plumbing Manufacturer and Distributor with 400+ dealers thorough the USA and Canada.

Director of Operations and Human Resources (promotion), December 2015 – July 2018

Operations Manager, August 2014 - December 2015

Logistics, Strategy Development and Budget Management for all Operational Areas of our Companies.

Product quality assurance and fulfillment

New product development support

Sales promotion for product launches

Product conference shows support with literature material development.

Compliance and monitoring of all internal processes, EDI, Inventory, Sop’s, policies. Member of the leadership team creating and implementing company goals and direction for revenue and marketplace growth.

Operations Manager

Responsible for all internal operational processes, workflow, systems, and sales support for our reps in the field and our Dealers in the USA and Canada. Managing 15+ staff members consisting of customer service, warehouse staff and senior staff with heavy involvement daily in the financial area of the corporations (Lenova and Dream Home) – All HR responsibilities and coordination.

CredicoUSA, Chicago, IL

A recognized leader in outsourced, face-to-face sales and marketing in the US, Credico Marketing is also the number one credit card acquisition company in Canada.

Director of Operations and Human Resources, June 2013 - April 2014

Directed the operations, sales operations, IT departments and HR on daily responsibilities that ensured seamless integration into other departments.

Member of the executive team, tasked to develop new policies and procedures that organized the daily processes and communication between departments, including creating new and fresh ways to grow the business model outside of the current scope.

Lead the development team in creating an innovative data management system that allows Credico (USA) to sustain its' current production, plan for exponential future growth and systematically connect all the international group of Credico companies into one robust CRM.

Administrator for all company HR including benefits, payroll, programs, records, and company policies. Managed all new hiring, training, performance, and retention of staff.

Pulling Down the Moon, Chicago, IL

Provides integrative healthcare and holistic treatments to promote overall health and well-being.

National Operations Manager, July 2009 - September 2012

Manage and oversee all daily operations at five US office locations, including Chicago and DC Metro.

Supervise and oversee 41 staff and practitioners, including administrative support staff.

Administrator for all company benefits, payroll, programs, records, and company policies. Manage all new hiring, training and retention of staff and practitioners.

Supervise ordering coordination and fulfillment of retail inventory for all locations. Develop promotions, programming, and open communications to improve sales. Develop, approve, and monitor operational budgets.

Set-up regular meetings with executive staff, provide support and follow-up. Manage all IT systems and arrange outside support and contracts for all vendors.

Develop incentive programs and other long-term initiatives to build and maintain the company culture and professional development of the staff.

Pratt Marketing Group (88 Brand Partners), Chicago, IL

A full-service branding and marketing firm, specializing in the financial services and medical industries

Director of Operations and Human Resources, October 2006 - May 2009

Managed all company operations for a mid-sized advertising agency.

Member of the executive Leadership Team, working to enhance the business model and attract, hire, and retain exceptional talent.

Administrator of all company benefits, payroll, and company policies.

Created and launched an Employee Lifecycle, containing a detailed documentation of an employee’s experience throughout their career at the agency. Developed procedures and processes to ensure a consistent and successful employee experience.

Managed organization structure enhancements and improvements. Developed process improvement for keys areas including IT, Accounting, Creative and Operations.

Created and monitored yearly budgets for all operational and IT departments, as well as yearly forecasting.

Newell Rubbermaid / Sanford Division, Oakbrook, IL

An American worldwide marketer of consumer and commercial products – Sharpie and Papermate

Project Manager, June 2004 - October 2006

Managed the execution of the creative workflow process of Sanford Brands, from project initiation through completion, with an emphasis on process and brand success.

Worked with Marketing Leaders, Design Managers, and internal/external design staff to meet objectives in a timely and cost-effective manner.

Handled large amounts of complex information and solved procedural/scheduling issues consistent with all brands. Partnered with marketing directors and managers in project planning to determine parameters, costs, and schedules.

Managed the flow of all communication and creative work among channel marketing, design, and vendor resources, keeping in adherence to every project scope, deadline, budget, and specification.

Education: Columbia College – Chicago, IL

B.A. Degree, Advertising; Major - Advertising/Marketing

Contact this candidate