STEPHEN INSAIDOO

ACCRA, Ghana

Phone: +233*********

Email: ado8mo@r.postjobfree.com

LinkedIn: stephen-insaidoo-bb757161

PROFESSIONAL An Insightful Information Technology Specialist with over 5 years of IT leadership experience including PROFILE oversight of Infrastructure and applications support and security services. Dedicated to customer satisfaction with focused delivery of technical solution. Highly adept in development, technology need assessments and staff training. I am quick to familiarize myself with the latest technologies and industry developments while demonstrating a logical and analytical approach to solving complex problems. Possess excellent interpersonal, communication, adaptive and transferable skills, and the ability to develop and maintain positive internal and external relationships. Self- motivated with a genuine passion for developing innovative strategic solutions, strategies to reduce costs, increase efficiency and maximize profitability. Enjoys being part of a successful and productive team and thrives in highly pressurized and challenging working environments.

PROJECTS IT ASSET MANAGER & DECOMISSIONING PROJECT LEAD, IBM MIDDLE EAST, AND AFRICA REGION

I was the Project Lead responsible of balancing IBM Control books by decommissioning of IBM IT assets for Middle East & Africa region and was responsible for identifying competent vendors who meet the international standards for disposal of enterprise assets. The countries include Tunisia, Morocco, Egypt, Turkey, Nigeria, Kenya & Pakistan.

•DMVPN PROJECT - PROJECT LEAD, IBM GHANA

I was the project lead for Ghana for the implementation and deployment of Dynamic Multipoint Virtual Private Network Solution. This was aimed at securing network traffic between the organization and partner sites.

PRINT @IBM PROJECT LEAD IBM EAST & WEST AFRICA REGION I was the project lead for the implementation and deployment of Cloud Print Solution Ghana, Nigeria, Senegal and Seychelles.

RELOCATION PROJECT, IBM GHANA

I was the project lead responsible for setting up the Network Infrastructure, CISCO Phones (VOIP) and Print Service collaborating with vendors (Vodafone, Vodacom and AT&T. EDUCATION

2009 – 2012 METHODIST UNIVERSITY COLLEGE GHANA Bsc. Information Technology 2009 – 2011 NATIONAL INSTITUTE OF INFORMATION Graduate Diploma - Microsoft Technologies TECHNOLOGY

KEY IT SKILLS SIEM Tools

Windows Server Admin

IT Risk Assessments

PROFESSIONAL

DEVELOPMENT

SQL Server Administration

HTML, CSS&JAVASCRIPT

Log Analysis

Virtualization

Linux RedHat

Security Threats & Analysis

IT Asset/Vendor management

IT Service Management

Service Now

Advanced MS Office Suite

Microsoft Azure

Software Development Life Cycle

IBM Cyber Security Analyst

Windows Server 2016 Administration

IBM Design Thinking – Practitioner

Webserver IIS Mastery Course

ITIL

SQL Server 2016 Administration

WebSphere Administration

Business Writing & Communication

IBM Agile Explorer

Project Management

IBM Cloud Private

IBM Power Systems Power 9

IBM Bluemix – Practitioner

SAPHANA on POWER SYSTEMS

Penetration Testing Bootcamp.

ABILITIES Quick Learner

Problem Solving

Leadership

Agile Practices

Decision Making

Mentoring

Public Speaking

Written and Verbal communication

Design Thinking

EXPERIENCE IBM

07/2012 – 03/2021 Infrastructure Specialist Lead – Middle East and Africa Region Focus on customer service, improving SLA targets and operation availability. Subject matter expert (SME) and MIM (Major Incident Management) response and escalation manager for the core Infrastructure operations. Ensured all contracted SLAS, Operational Level Agreements and KPIs are measured and achieved with the associated Management Information produced within the timescales. Managed, coordinated, and resolved Service Desk Incidents and Change management using ITSM standards.

Work within our IT service management (ITSM) system and ensuring all of tickets are responded to and updated as the process requires.

Responsible for monitoring IDS, SIEM and logging environments for security events and alerts to threats.

Responsible for documenting all activities during and incident and providing leadership with status updates.

Responsible for designing and implementation of ITIL based service management process across all group IT services such as Incidence Management, Change Management, Service Catalogue, Review and Reporting.

Responsible for performing analysis of log files and interpreting it. Responsible for designing, planning, implementing and managing Internet & Intranet Network Infrastructure.

Responsible for applying patches, updates and upgrades to servers and workstations. Responsible for creating documentation of designs and solution. Responsible for Managing Enterprise IT Asset Across the Middle East and Africa region. Responsible for IT Auditing of Enterprise assets (Laptops, Servers, mobile devices) on yearly basis and ensuring they meet the IBM Financial books. Responsible for decommissioning of IT assets aged over 4 years across the MEA region and identifying vendors who meet the international standards to scrap the assets. Responsible for managing the staff of the service desk, including motivating them, hiring, training, termination, reviews and overall performance evaluations and training. 01/2011 – 08/2011

EXPAND NETWORK SYSTEMS

IT Support Specialist

ACCRA

Configuration and administration of window Server (2003, 2008 R2). Managing the Active Directory and other resources on the Organization’s network. Installing and configuring computer Systems, diagnosing, and resolving IT related issues of users on site and remotely.

Managing, coordinating, and resolving Service Desk incidents and change management using the ITSM standards.

Responsible for analyzing the network flow of data for anomality’s and detect malicious network activity.

Maintaining maximum availability of supported services for users. Responsible for ensuring adequate antivirus protection & solutions are maintained and updated. Resolving email issues related to the users.

Producing documentation on operational, system and user procedures and guidelines. Assist customers and management in resolving technical problems on an emergency basis Assist in developing user documentation/installation procedures Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution

Assists executive-level and management in resolving technical issues on an emergency basis Assists in developing user documentation/installation procedures Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution

Managing hardware and software inventory and ensure the inventory is up to date PERSONAL

DETAILS

Interests: Reading, playing soccer partaking in charities to support the less privilege. Languages: English – Native, Spanish – Intermediate, French – intermediate REFERENCES

ARE AVAILABLE

ON REQUEST

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