Nursing Assistant Customer Service
Resume:
CARVORGGIA BROWN
Kansas City, MO *****
***************@******.***
Proven ability to complete tasks as part of an established process; move workflow forward; and answer questions incompliance within guidelines. Provide customer service and has excellent communication skills. Works well independently or as a part of a team. Strong organization and communication skills with the ability to concurrently direct multiple business affairs. Advanced understanding of customer needs with diligent attention to detail; resulting in superior customer service and high levels of customer satisfaction.
Authorized to work in the US for any employer
Community Health Worker
Kansas City Health Department - Kansas City, MO
December 2016 to Present
Engaging with the public visiting with high risk individuals in the community helping clients with resources visiting with clients 4x a week document on 16 clients per day office setting daily data entry take incoming calls from clients etc Certified Nursing Assistant
Truman Lakewood - Kansas City, MO
March 2016 to July 2016
Bathing,grooming,lifting, changing briefs,assisting nurse with treatments,feeding,serving food,vital signs,blood pressure,dressing,hoyer lift &sky lift,stand up lift,taking resident to their doctors appointment,ADLs,pushing resident to the dining room,answering call lights in a timely manner, taking orders,changing dirty liens,stocking liens,etc Certified Nursing Assistant
Lee Summit pointe - Lee Summit mo
September 2014 to January 2015
Bathing,dressing,grooming,daily charting,Vital Signs,answering call lights in a timely manner,assisting nurse with treatments,pulling trash, changing,serving food,taking orders,assisting with activities,hoyer lift, stand up lift,taking residents out to smoke,etc
Customer Service Representative
Integrity financial partners inc - Leawood, KS
October 2010 to December 2012
Taking inbound & outbound phone calls on delinquent credit card accounts,updating information,reading from a script,setting up payment arrangements, etc
WORK EXPERIENCE
High school or equivalent
Don Bosco Education Center - Kansas City, MO
2008 to 2009
Call Center (3 years)
Certified Nursing Assistant (5 years)
Certified Nursing Assistant (CNA)
April 2014
Grooming,hoyer lift,Sky lift,Standup lift,vital signs,blood pressure,dressing,feeding,bathing,serving food,changing liens,making beds,pulling trash,daily charting with every meal,answering call lights In a timely manner,assisting Nurse with treatments,merchandise check,stocking on liens, stocking briefs,etc Mental health / behavior certificate
CPR & First Aid
Quick learner,independent,reliable,always on time,go above and beyond what's expected of me,outgoing always smiling,very helpful & kind hearted,intelligent,hard worker. EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES
ADDITIONAL INFORMATION
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