Travel Counselor Customer Service

PAMALA ELLIOTT

*************@*****.*** 952-***-**** Bloomington, MN 55420

Insightful and dedicated International Travel Counselor with exceptional customer service, time management and problem-solving abilities. Focus on building long-lasting relationships with clients. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic work environment with room for growth and possible career advancement.

Proficient typing skills

International and Domestic Reservations, involving flights, cars, hotels, trains and sedan service

Credit card payments

Handle multiple clients via email and in call center In charge of client employee Relocation

Email systems

Customer Service resolution

Reporting

Experienced with multiple GDS systems

Upgrades and waivers with airlines

Training coworkers on new items as well as new hires Fast learner

Work well with others

Strong work ethics and values

Travel Counselor Carlson Wagonlit Travel - Mendota Heights, MN 05/2004 - 12/2020 Create International and Domestic reservations for multiple clients including air, hotel and ground transportation. Reservation exchanges and modifications.

Pricing records.

Hotel and car modification.

Knowledge of fare rules to avoid debit memos.

Interaction with Travelers or Travel Arrangers to provide 1st level of support for customer service and technical issues. Work within a Team environment to assist each other. Customer Service Incidents – logged issues into tool, provided detailed information to our customer service department for resolutions.

Working directly with Airlines to assist with waivers, upgrades, weather and or other conflicts. Managed Domestic and International Relocation Travel for 2 accounts. Including Car rentals, flights and hotel or apartment accomodations

Sole Manager of Moxie email system for accounts

Training Co-Workers on Relocation procedures.

Trained new employees on account specifics and team processes. Assisted Management in special projects requiring information for client defined data and reporting information. Hotel booking tool.

Involved with conference calls regarding new hotel product. Provided insight into what worked well and what needed improvement. Retail Coordinator, Assistant Manager, Store Manager 12/1993 - 02/2004 Worked with year-round staff of general store operations. Managed 80-100 employees during busy Holiday seasons. Duties included daily, weekly, monthly inventories. Sales projections, cash management, daily deposits. Summary

Skills

Experience

Training of staff, holiday help and Management Trainees. Opening of New store.

Hosted/attended meetings with other stores and corporate office on a regular basis to provide feedback and ideas for sales and process improvements.

The Travel Academy 2004

Southwest High School Minneapolis, MN

Mary Nelson – 651-***-****, Former Co-worker, known for 10+ years Kerri Armeli - 612-***-****, Former Co-worker, known for 10+ years Conni Carlson - 612-***-****, Former Co-worker, known for 10+ years Jared King - Former Manager. known for 10+ years

Kim McClure, *****@*****.*** Former Co-worker, Known for 20+ years Education and Training

References

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