Data Entry Customer Service
Resume:
Yvette Charlotte Castro
**** **** ******, **********, ** 95817
****************@*****.***
Objective
To gain more knowledge in order to utilize my SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success within the company.
TSC TEAM LEAD/COORDINATOR 08/2013-02/12/2020
Telephone Service Center
Job Overview: Customer service, answered incoming phone calls for providers and Medi-cal recipients, made outbound phone calls, answered calls escalated to supervisors, processed claims for reimbursement and authorization forms (6247s) and documented each under its own service request number, assisted in training new hires with basic use of softwares, created daily stats for phone agents, performed tasks for supervisor while out of the office, filled in for supervisor at team meetings on several occasions, attended weekly meetings with call center manager, assisted managers with tasks on a needed basis. Submitted on-boarding/off-boarding forms to HR for new hires and terminated employees, obtained access to usernames and passwords for employees, documented each form submitted under each individual service request number for each employee. I was also responsible for documenting and tracking each employee's usernames and passwords for systems used. Duties and Responsibilities but not limited to:
Motivating and inspiring the team to surpass their potential. Improving the team and facilitating the communication among the members of the team. Exceeding and meeting departmental objectives, including conversion targets, and lead generation. Creating sense of ownership within the employees and resolving employee issues, if any. Encouraging, supporting, and motivating actively one’s peer team. Looking constantly for development as well as continuous improvement for the entire team. Monitoring, organizing, and coaching team on a day-to-day basis. Education
Carrington College California, Sacramento, CA
Medical Assisting Certificate Program
Certificates
Medical Assisting Certificate CPR Certificate (Current) Languages
English & Spanish
Employment Experience
Maximus, Folsom, CA
Customer Service Representative
Duties: Customer service, data entry, answered incoming phone calls and making outgoing phone calls. Related Experience
Dr. Alocozy, MD, Sacramento, CA
Medical Assisting Externship
Duties: Patient vital signs, height & weight, vision/hearing screenings, patient charting, injections, bandaging, EKG’s, urinalysis, multi-line phones, filing, patient scheduling, data entry, inventory control, office cleaning & care and use of general office equipment.
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