CURRICULUM – VITAE
To work in a challenging and dynamic environment that gives me opportunity to learn and to use my skills in achieving the organization targets.
M.com from MIT (PG) College Rishikesh in year 2017
B.com from SMJN (PG) College Haridwar in year 2015
10+2 from U.K. Board, Haridwar in year 2012.
10th from U.K. Board, Haridwar in year 2010.
Efficient in computer operations viz.
Operating System: MS-DOS, windows
Software: M S Office, all basic applications and System Software’s
TOTAL WORK EXPERIENCE:
DTDC Courier & Cargo
2012 to 2014
Ecom Express Pvt.Ltd.
Operation - Executive
Oct-2014 to Aug -2019
Delhivery Pvt Ltd
Station Manager LM North
Aug - 2019 to 25th Oct -2021
CURRENT JOB PROFILE:
Monitors performance metrics to understand service and efficiency trends.
Leads initiatives & execution of strategic plan for product delivery with the intent of customer satisfaction.
Maintaining and improving overall operational and departmental efficiency.
Setting RTO Targets and ensuring weekly review to monitor performance
Experience in understanding the regulatory framework as it applies to e-commerce and drive compliance change.
Building and maintaining Inter Department relationships and Logistics teams.
Managing and supervising the team on daily basis and troubleshooting any issues surrounding quality, best practice and efficiency of work.
Also able to identify opportunities for efficiency, cost reduction and continuous improvement.
Able to define operational procedures, set service standards, defining SLA's etc.
Identify new partnerships for growth.
Maintain accurate and consistent electronic files and documentation.
Planning and Maintain the all Queries related for delivery, pickup and service staff.
Arranging Pickup for Prepaid and COD shipment.
Maintain the COD amount in excel and web.
Maintain the Daily Status Report and send to our Superior.
Handling the all activity related to cash, account, customer, buyer and HR and sending report to our OPS Superior.
Maintain the reverse performance for entire north in Delhivery LTD.
Handed 13th location of UP/UK
Generating Invoices/Debit notes to Customers.
Generating Overseas Invoice to Agent / Overseas Office.
Realization of Debtors.
Co-ordination with Customers and Airlines
Co-ordination with Overseas Offices for Export and Import shipment by air.
Customer service & Sales co-ordination and Rates quotation to Clients.
Co-ordination with overseas offices regarding Rates Negotiation for Export shpts,
Keeping track on outstanding payments.
Import & Export Rate Negotiation with our client
Tracking Shipments of Import & Export & providing status to clients
Father Name : Shri Shyam Lal Sharma
Date of Birth : 18th Jul - 1993
Residence Address : H.No. 93/9 Nai Basti Kharkhari
Contact No. : 783*******
E-mail ID : firstname.lastname@example.org
Languages Known : Hindi and English
Personal Strength : Positive Attitude;
Quick grasping power & Trouble shooting,
Workaholic & enthusiast to learn, Punctual
Place : Haridwar (Deepak Sharma)