Keyonna Gordon

Wichita, KS *****

ado7ap@r.postjobfree.com

Summary

Results-oriented Collections Manager with proven ability to reduce delinquencies and mitigate risks. Eager to offer [Number] years of in-depth experience to support [Company] needs.

Skills

Past due procedures

Proficient in SAP

Payment acceptance

SEC and call reporting

Knowledge of Sage

Billing understanding

Credit and collections

Bill processing

Experience

July 2018 to May 2021

Easy Credit Auto Sales Wichita, KS

Area Collection Manager

Reviewed accounts and reached out to delinquent customers, resulting in influx of more than $[Amount] in first [Number] months of employment.

Determined which accounts should be targeted for repossession through careful research, analysis and [Skill].

Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.

Handled repossession and foreclosure processes when warranted.

Performed research and due diligence to resolve issues in timely manner.

Reviewed credit records to evaluate customer histories.

Created and distributed updated customer statements.

Effectively negotiated restructuring of loan payments.

Reached out to customers to discuss late payments and options for remitting amounts due.

Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.

Created and mailed current statements to customers.

Reached out customers to collect outstanding payments via one-time or negotiated installment methods.

Prepared documentation for repossession when other courses of action were exhausted.

Received and submitted payments and applied amounts to customer balances.

April 2009 to January 2015

McDonald's Wichita, KS

Crew Trainer

Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.

Instructed new team members on correct procedures for all areas of operations.

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Developed skill-specific training programs to promote employee development.

March 2009 to May 2013

Billy Sims Barbeque Andover, KS

Store Manager

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Corrected operational discrepancies by developing and executing process improvements.

Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Education and Training

Butler County Community College Butler, PA

Fiance

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