Social Media Studies
Resume:
Daina Howell
John's Town Dist
Beckford Town P.A
*************@*****.***
Objective
To productively utilize my skills and knowledge to enhance the development of any organization to which I am employed.
SKILLS
●Thriving in a Virtual Environment
●Adaptability
●Problem Solving skills
●Accountability skills
●Communication skills
●Collaboration skills
●Leadership skills
EXPERIENCE
Jamaica Public Service - Customer Rep /Filing Assistant
October 2020
●Apply problem solving skills to resolve customer inquiries and disputes before escalation using appropriate channels when necessary.
●Warmly welcomed up to 50 or more customers per day into the office and offered advice whenever needed.
Department of Correctional Service- Receptionist
May 2020
●Managed multiple projects of various sizes at once..
●Greet and serve customers,answer phone calls, sort files while enhancing communication and customer service skills.
D.E.M Graphics- Receptionist
January 2018- Present
●Having the ability to execute orders from ideation to completion.
●Creates a positive patron experience by delivering exceptional customer service to all parties.
●Encourages sales through effective persuasion.
Nexxstepp Lifelong Educational Services- Content Creator
August 2021
●Build brand awareness through contents placed on social media platforms.
●Promoting content on social media networks and monitoring engagement.
●Implement new marketing strategies for the venture
●Rebuild the brand with the help of social media.
EDUCATION
St. Thomas Technical High School
September 2015- Present
CSEC Passes
English A 2
Social Studies 3
Integrated Science 2
Information Technology 3
Principle of Business 2
Entrepreneur 1
Passes in two City and Guilds subjects:
English Stages 3 Reading and Writing Distinction
Stage 3 Speaking and listening Merit
Customer Service. First Class Pass
CAPE Passes:
Sociology unit 2 3
Tourism unit 1 3
Entrepreneur unit 1 3
Communication Studies unit 1 5
Cape subjects Unit 1 and 2 pending:
Sociology unit 1
Tourism unit 2
M. O. B unit 1
Caribbean Studies unit 1
Extracurriculars Activities
Sept 2015-Present Music Club
Sept 2019-2020 A member of the St. Thomas Technical High School Prefect body
January 2016 - 2019 A member of the John's Town Police Youth Club ( Secretary)
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