Dreya Nelson

Minden, LA *****

ado5aw@r.postjobfree.com

+1-318-***-****

Dear Hiring Manager,

I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified

for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Authorized to work in the US for any employer

Work Experience

Retail Sales Associate

Belk

October 2021 to Present

• Carry out tasks for the success of the business’ operation as assigned on each shift

• Anticipate service needs of customers by listening to them and observing non-verbal cues

• Make suggestion of products to purchase to customers based on their preference information, as well as suggest appropriate add on products to purchased merchandize

• Ensure a clean, neat, organized, and safe store environment is maintained to minimize risk and prevent losses

• Perform cashier transaction processing quickly and accurately; coordinate BELK customer loyalty programs; and explain to customers the benefits of having a BELK Rewards card

• Greet customers and engage with them at all times

• Ensure products are sized, folded, in-stock, and orderly placed on the sales floor as well as back stocks/ up stocks

• Make all product types, including sizes, colors, and styles available on the sales floor at all times for customers to make their choices

• Keep fitting rooms organized, clean, and neat always

• Follow defined Belk procedures and policies quickly and accurately with a sense of pride and urgency and with a focus on delivering outstanding service to customers

• Make sure store is recovered consistently and always in a state of customer readiness

• Carry out replenishment of sold stock with attention to detail and ensure all colors, styles, and sizes are available.

Guest Service Representative

Marriott

April 2021 to June 2021

• Greet guests and perform check in/out procedures.

• Follow all cash and credit card procedures required by hotel brand standard.

• Check expected departures for today and clear checkouts.

• Communicate with housekeeping of any extended stay overs or late checkouts.

• Mention various hotel amenities( i.e fitness center,pool, complimentary breakfast, WiFi).

• Check house count to determine the rooms available for the day.

• Respond promptly to any guess inquiries or complaints;offers alternative solutions if guest demand cannot be met.

• Perform cashier shift change

• Demonstrate commitment to servicing the guest by being hospitable and accommodating. Team Lead

Goodwill Industries

November 2020 to April 2021

• Greet donor vehicle courteously and unload donated goods carefully.

• Issue receipts to donors as requested.

• Assist with the initial separation and delivery of donated materials to Sorting, Grading and/or Hanging.

• Communicate to donors why certain items cannot be accepted by Goodwill.

• Assist in the loading and unloading of donated goods vehicles as needed.

• Price inspected goods for placement onto retail sales floor(Hardlines).

• Sanitize furniture and domestics as required by State Law.

• Handled customers’ complaints or inquiries.

• Assist customers in locating and/or selecting merchandise.

• Process customer sale transactions bag merchandise and thank the customer for shopping at Goodwill.

• Merchandise quality items on sales floor to maximize profits that are used to fund mission-based programs.

• Accurately conduct sales transactions and maintain cash and credit card control by following proper procedures regarding voids, refunds, checks, credit cards, etc.

• Give excellent customer service and remain calm and professional under stressful situations.

• Maintain the sales floor and inventory in a clean, neat and properly displayed manner.

• Maintain a safe work environment at all times by following company safety regulations.

• Immediately report all incidents of theft (both internal and external) to a management team member.

• Responsible for floor maintenance and cleanliness on a daily basis, including dust mopping.

• Responsible for cleanliness and maintenance of all rest rooms, show windows, fitting rooms, back room and dock area.

• Report repairs that require outside assistance.

Sales Associate

Jcpenny

November 2017 to January 2018

• Provided high-quality customer service to optimize customer purchasing and payment process.

• Managed and maintained displays as indicated by planograms and or end caps.

• Educated customers on available product options to meet and exceed customer service experience.

• Merchandised, stocked and replenished the selling floor constantly.

• Managed the register in accordance with POS guidelines.

• Assisted supervisors to identify and resolve issues in the store. Hotel Front Desk Clerk

Horseshoe Casino

December 2015 to February 2016

• Greeted and welcomed customers with a smile.

• Knowledgeable about special events, promotions, and player programs.

• Responsible for accurate check-ins or check-outs of guests.

• Responsible for posting charges, settling folios for individuals, groups and due outs.

• Ensured housekeeping has inspected all rooms prior to issuing keys.

• Provided reservations for Casino/Hotel guest.

Assistant Manager

Goldtoe Socks

June 2014 to July 2015

• Achieved and exceeded established sales goals and the previous year's sales through personal salesmanship and management endeavors.

• Followed company performance expectations, guidelines and directives regarding presentation, store image, store maintenance, operations, personnel, safety and security.

• Helped to ensure the completion of all daily and weekly cash register reports, daily polling, payroll reporting and bank deposits.

• Supervision of sales associates during all periods of time Assistant Manager

Ashley Stewart

August 2013 to March 2014

● Directed and Lead team members in their daily tasks.

● Ensured compliance of company policies and procedures.

● Implemented best practices in customer service.

● Managed deliveries.

● Assisted the store in meeting its monthly targets and handling of budgets. Assistant Manager

Claire's

June 2012 to October 2012

● Resolving customer issues and problems.

● Directed and led team members in their daily tasks.

● Met the stores monthly targets.

● Managing of deliveries.

Sales Associate

Kohl's

October 2011 to June 2012

• Customer service.

• Taking care of returns, exchanges, and purchases.

• Opening and processing store credit card accounts. Sales Associate

Old Navy

February 2008 to November 2011

• Customer service.

• Replenishing store items.

• Price labeling(markdowns).

Spa Receptionist

Diamond Jacks Casino

January 2006 to July 2009

● Assisted guests with questions.

● Booked guests appointments via phone or Walk-in.

● Answered multi-line phone system which consisted of directing calls to appropriate clients.

● Managed cash till and distributed each technicians tips at the end of each shift.

● Handled cash transactions by taking forms of payment for various services from guests. Education

High school diploma in Early Childhood Education

Bossier Parish Community College

August 2010 to August 2011

Contact this candidate