A B O U T

Background includes Tourism, Marketing, Management and Human Resource

studies focused on experiencing real-world environments and building a successful career. A Research-driven and highly organized individual bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow my leadership abilities while boosting operational success.

WORK E X P E R I E N C E

CUSTOMER SERVICE REPRESENTATIVE

Alta Resources Belize Sept 2019 -January 2021

Assist with placement of order, refunds and/or exchanges. Contacting Adidas partners namely FedEx, UPS, USPS Build a long-term relationship and trust with customer accounts through active communication.

Handle customer complaints, provide appropriate solutions and alternatives; follow up to confirm resolution was successful Assessing customer’s needs to achieve remarkable satisfaction Managing incoming calls, chats, emails and customer service inquiries C O N T A C T

P: +501-***-****

E: ado51l@r.postjobfree.com

Creative spirit

Reliable and professional

Team player

Fast learner

Flexibility

Accountability

Meticulous

Microsoft Office

Adaptability

Canva

S K I L L S

YVANNA

SLUSHER

ASSISTANT MARKETING DIRECTOR (INTERNSHIP)

Belize Hotel Association May 2018 - June 2018

Co designed and presented social media campaign ideas. Helped with the planning of Marketing events

Created unique and engaging content for social media platform, specifically the BHA website.

Provided administrative support to senior staff including creating, filing and organizing documents.

Maintained excellent attendance record, consistently arriving to work on time.

Continuously improving through feedback given

R E F E R E N C E

Tanisha Vernon

Owner J'adore Studio Boutique, Queens Grab & Go

P: 615 8634

Merlene Tillett

Quality Assurance Officer Prudential Management Firm P: 614 5797

Natasha James

Teacher Westly Primary School

P: 661 2124

DIPLOMA, Major in Business

Pallotti High School 2012 - 2016

ASSOCIATES, MAJOR IN TOURISM

University of Belize 2016 - 2019

E D U C A T I O N

BACHELOR, MAJOR IN HOSPITALITY MANAGEMENT

University of Belize 2019 - Current

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