Natasha Santiago

Bronx, NY

347-***-****

ado4ki@r.postjobfree.com

Objective-To obtain a management position in the healthcare field

Over the past 11 years I have developed a vast amount of knowledge and skills that have qualified me to be highly proficient in the medical field. I have demonstrated leadership academically and professionally. My education integrated with my experience has gained me the ability to efficiently and effectively carry out the general knowledge of organizational leadership and superior patient quality care. I am very passionate, determined, and motivated to provide the best patient quality care through the implementation of strategic development and analysis in the healthcare field. I believe I can be a great asset to your company due to the knowledge, experience and education I have and will gain.

Summary of Qualifications

●Eleven years of proven clerical support experience in the healthcare field

●Proficient in most hospital-based programs which include EMR/EHR systems-EPIC, Soarian, Eshare, Qmed, CPR and AIRS

●In depth knowledge of hippa, medical ethics and terminology

●Ability to read, utilize and generate reports as needed for administrative staff

●Excellent organizational leadership with a strong attention to detail

●Superior patient service skills

●Strong data entry and maintaining patient confidentiality

●Ability to work independently and with a team through collaboration and team building

●Proficient and efficient in prioritization and multitasking to meet deadlines

Education

Monroe College, Bronx, NY August 2021

Master of Business Administration

in Business Management

Graduated Magna Cum Laude

CUNY Lehman College, Bronx, NY May 2019

Bachelor of Science in Health Services Administration

Graduated Magna Cum Laude

NHA Certified Billing and Coding Specialist January 2010

SUNY Brooklyn Educational Opportunity Center, Brooklyn, NY December 2009

Certificate in Medical Billing and Coding

Professional Experience

Health and Hospitals Corporation-Jacobi Medical Center, Bronx, NY Jan. 2019-June 2019

Coordinating Manager-Internship

●Work alongside administration of other ambulatory care departments to diminish the number of non-reimbursable patient services due to common errors among providers and staff leading to increased reimbursement and revenue in patient services.

●Improving patient quality care leading to performance improvement through linkage in care to other service sub-specialties

●Participated in meetings regarding opening and closing patient visits and improving discrepancies among staff for proper hospital reimbursement

●Improved scheduling system and ensuring patients have all return, referral and radiology appointments

●Coordinate with staff from North Central Bronx Hospital for patient medical appointments

●Coordinate with the emergency department at Jacobi to ensure newly diagnosed and current HIV patients, HEP C, STD, PREP, and PEP patients get linked to care

●Working closely and meeting monthly with the doctors, nurses, care coordinators, medical and billing departments to improve patient quality care

●Overseeing and monitoring delivery of quality patient care services as well as managing all employees and business operations of the facility

●Developing and implementing quarterly and annually strategic plans that support business plans for performance improvement

●Preparing annual budgets as well as reviewing statistical and financial reports

Health and Hospitals Corporation-Jacobi Medical Center, Bronx, NY March 2010-June 2021

Clerical Associate Level IV-Team Leader

●Ensure accurate maintenance of patient’s medical records

●Coordinate all functions relating to patient registration including insurance inquiries

●Provide patients with medical appointments, transportation and anything necessary to facilitate speedy discharge

●Enter data pertaining to various grants as well as tracking and facilitating the smooth coordination of data information

●Generate and close patient visits

●Entry of ICD-10 codes to ensure accurate billing

●Accurately maintain all logs and files pertaining to timesheets, transportation and patient data

●Pe-authorization for MRI, CT scan, mammography and any other radiology exams

St. Barnabas Hospital, Bronx, NY January 2010-March 2010

Clerical Assistant-Internship

●Accurately entered data regarding patient visit

●Answered multiple phone lines and helped patients with any questions or concerns

●Registered patients, scheduled appointments and provided transportation

●Checked and provided help regarding insurance information

●Processed and submitted all data regarding hospital billing

Leadership

●The National Society of Collegiate Scholars

●Alpha Sigma Lambda

●New York League of Puerto Rican Women Inc.

●Prospanica

Additional Skills

●Bilingual-English/Spanish

●Proficient in most Microsoft applications such as Word, Excel, PowerPoint etc.

●Ability to type 80-100 wpm

References upon request

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