Michelle Ghassan Antonios

Dubai, Barsha Heights

+971*********

ado48s@r.postjobfree.com

Personal details

* *** ****

Zahle, Lebanon

Passport Number:

LR2196527

Nationality: Lebanese

Covid 19: Vaccinated

(Pfizer)

Languages

English (Fluent)

French (Fluent)

Spanish (Starter)

Arabic (Native language)

Computer skills

Amadeus system

Galileo System

Microsoft office

Microsoft windows and MacOS

Internet, Facebook and Instagram

Motivation

I am very interested in joining your reputable company. I firmly believe that I can make positive contributions to the company to continue to grow its customer loyalty and maintain the highest level of customer service.

As a Specialist in travel and Tourism, with a certificate in IATA, and my experience in a travel agency as a customer service agent, in addition of my experience in a medical company as an administrative assistant for about four years, I have learned to understand the different needs of people. Also, I have enjoyed meeting new people and learning new skills. With a great sense of empathy, each time I felt good when helping the customers.

I enjoy working with people, serving them, and learning about their culture.

Professional Experience

Ticketing- Customer Service agent (Part time) (2020-2021) Blue Wings Travel agency, Zalka, Beirut

-Answer customer inquiries

-Meet and greet clients

-Provide flights/hotels/transportation information

-Book flights/hotels/transportation

-Handle payments

Administrative Assistant (2016-2020)

Pharma M sal, Brummana, Lebanon

-Customer service: -Welcome customers

-Answer customers complaints

-Solve customers’ problems

-Give information about the company’s products

-Handle all office paperwork (Agenda, Filing, Faxes, Emails, Phone calls)

-Perform variety of accounting

-Invoicing to drug lines and pharmacies

-Handle all travels reservations for CEO and Doctors

-Organize monthly meetings

-Handle part of HR tasks

Sales (2014-2016)

Alex Giraco Gold shop, Brummana, Lebanon

-Greet and direct customers

-Answer customers’ questions about specific items

-Manage returns of merchandise

-Inform customers about discounts and special offers

-Provide customer feedback to the Store Manager

Administrative Assistant (2013-2014) – Part time

Kettaneh, Dora, Lebanon

-Data entry

-Invoicing

-Handle all office paperwork (Phone calls, emails, faxes, filing) Education

IATA (International Air Transport Association) (November 2020-July 2021) IATA diploma in Travel and Tourism with Galileo

American Universal college, Sin el fil, Lebanon (2020- 2021) Specialist in ticketing & reservation

AKU University, Fanar, Lebanon (2003-2006)

Graduated, BT3 Marketing degree

College Des Soeurs Antonines, Roumieh, Lebanon (1991-2003) Secondary classes

Licenses

IELTS Certificate -2020-FEB-13 (British Council)

Computer Certificate - 2009-OCT-1 (MTC Center)

Skills

- Excellent communication skills

- Perfect Physical Stamina

- Attentive

- Ability to work under pressure calmly

- Good time management skills

References:

Blue Wings travel agency: Mr. Christian Younes (Owner) Tel: +971********* Pharma M sal: Mr. Marwan Malek (Owner) Tel: +961******* Alex Giraco gold shop: Mr. Alex Giraco (Owner) Tel: +961397358

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