Amelia Govang

Work Remotely

Woodbridge, CT *****

ado3x5@r.postjobfree.com

203-***-****

Authorized to work in the US for any employer

Work Experience

Account Executive

Web and Marketing Bureau - Warren, OH

August 2019 to Present

Work Remotely. Began as Business Broker working on commission alone. Quickly got promoted to Account Executive after meeting sales quota in October 2019. Moved up to salary plus commission. Learned new computer programs, Hubspot and RingCentral. Used Google Calendar to coordinate meetings with potential clients. Later transitioned to a more client service role, assisting customers on their marketing campaigns, helping obtain new clients through in-bound leads and setting meetings with CEO/marketing director with new prospects.

Mystery Shopper

BVA MYSTERY SHOPPING - Boulogne-Billancourt, FR

2018 to 2019

France

Online Quality Rater

● Complete four stages of a Shopping Task which are Purchase, Delivery, Return and Refund

● For each stage of the task fill out two online questionnaires (BVA and the client's) to report customer experience

Independent Contractor

Various Mystery Shopping Companies

2017 to 2019

for stores, financial institutions, restaurants, retail establishments, department stores, service providers, and other similar businesses in order to measure customer service, product quality, and the general environment of the establishments.

● Pretend to be ordinary customer while being discreet to observe and determine various factors that might require improvement

● Fill out reports with proper grammar and spelling on overall shopping experiences Data Entry Clerk

Pathology Lab - North Haven, CT

April 2012 to September 2012

Updating patient information

● Set up system to bill secondary insurance

● Assist with incoming payments to prepare for posting Scheduler/Dispatcher

Heating & Cooling Service Co - Wallingford, CT

August 2011 to January 2012

Assist customers with questions and scheduling service calls

● Dispatch service technicians to calls

● Billing customers

● Obtain information from customers for installation quotes Temporary Employee

OFFICE TEAM - New Haven, CT

2010 to 2012

professionals in a temporary and temp-to-perm positions. Assistant Service Manager

TRACEY ENERGY, INC - New Haven, CT

2002 to 2010

New Haven, CT

A greater New Haven area heating oil distributor and heating and cooling maintenance / repair business with 25 employees

● Accountable for coordination of delivery of heating oil purchased by non-contract customers.

● Principal contact between the customer and progress of their delivery plus tracking and capturing all costs for billing purposes.

Account Manager

QUEBECOR WORLD NORTHEAST GRAPHICS - North Haven, CT 1986 to 2002

North Haven, CT

The North Haven division of an international commercial printing company with 500 employees. Assistant to Sales Manager 1986 to 1987 and promoted to Account Production Manager 1987 to 2002

● Accountable for the coordination of manufacturing of national publications from inception until delivery.

● Responsible for tracking of all costs and billing of jobs. Education

Associate in Business

Mercy College - Dobbs Ferry, NY

Skills

• Data Entry

• Cold Calling

• Account Management

• Sales

• HubSpot

• Production Management

• CRM Software

Assessments

Customer Focus & Orientation — Expert

August 2019

Responding to customer situations with sensitivity. Full results: Expert

Sales Skills — Completed

November 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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