CURRICULUM VITAE OF

ZODWA GLADYS THABEDE

CONTACTS:

Mobile: 076*******

Email: ado3eo@r.postjobfree.com

Stand Number 2677 Umthatha Street

Olivenhoutbosh Ext. 15 0175

OBJECTIVES.

I am a young lady seeking for an employment with an organization that will utilize my developed skills in your company. I’d like to acquire as much knowledge as I can and hopefully pass it on to others as a mentor. I’d like to expand my career knowledge through challenges faced in daily work schedules, learning new skills, work, ethics and character traits, so as to be more competent and accommodative in the working field. PERSONAL DETAILS.

Surname : Thabede

Full name : Zodwa Gladys

Date of birth : 06 April 1987

Gender : Female

ID number : 870-***-**** 080

Nationality : South African

Contact number : 076*******/ 073*******

Email address : ado3eo@r.postjobfree.com

Postal address : 2677 Umthatha Street

Olivenhoutbosh Ext. 15

0175

Driver licence : C1 (Code 10)

EDUCATION TRAINING AND QUALIFICATION.

TERTIARY EDUCATION

Institution : Professional Management Institute

Qualification : National Certificate Contact Centre Support

Duration : January 2017- Present

Modules : Maintaining customers in a Contact Centre Environment; Contact Centre Customers;

Contact Centre Operations; Communicating

Language and Business Mathematics

SECONDARY EDUCATION

School : Vukuzame FET

Highest grade passed : Grade 12

Year : 2007

Subjects passed : English, Afrikaans, IsiNdebele, Biology, Geography

Other subjects : Mathematics, Physical sciences

Language Skills Write Read Speak

English Good Good Good

Afrikaans Fair Good Fair

Zulu Good Good Good

IsiNdebele Good Good Good

Sotho Fair Good Good

SKILLS.

LEADERSHIP SKILLS

Chairperson : Debate Committee

Editor : School News Letter

: Motivational Speaker and Poet

SOFT SKILLS

I have skills for costumer care service.

Being a leader a school newspaper.

I have good communication and administrative skills.

My previous work and project experience has equipped me with organizing, time management, report writing and project management skills.

I can work alone and I have been involved in several group tasks where I comprehended the importance of team work and learned to work well in a team. EMPLOYMENT HISTORY.

CURRENT EMPLOYMENT

Company : Trenstar SA

Position : Contact Centre Agent

Duration : November 2016 – Present

Summary duties

Logging calls for (SNBS) South African National Blood Services for emergency blood supply to hospitals.

Despatching Courier Companies to hospitals and blood banks nationally.

Logging Toyota and Nissan Calls.

PREVIOUS EMPLOYMENT

Company : Ster-Kinekor Theatres

Position : Multi-Skilled Cashier; Customer Care

Service and Data Capturing

Duration : June 2013 – November 2016

Summary duties

Updating customers on existing promotions and movie line ups.

Managing stock and cash at a sales point.

Assisting customers in opening movie club cards and data capturing.

Company : Gauteng Department of Education

Position : Examination Assistant and Controller

Duration : Three Months

Summary duties

Receiving scripts from examination centres and Marking venues

Ensuring that each script accurately goes with a matching batch and Data capturing

Company : Smollan Group Sales and Marketing

Group : Unilever Channel Management

Position : Merchandiser and In Store promoter

Duration : Three Years

Summary duties

Placing stock orders from a supplier

Receiving of the stock

Merchandising and promotions

Company : Delta brokers

Product : Regent Life

Position : Sales Agent

Company : Global Direct

Product : The Unlimited

Position : Sales Agent

REFERENCES.

Name : Frans Mahlangu

Position : Contact Centre Manager

Company : Tresntar SA

Contact number : (012-***-****/1/2 or 086-***-**** Email address : ado3eo@r.postjobfree.com

Name : Ndumiso Ntumbe

Position : Supervisor

Company : Ster-Kinekor Theatres

Contact number : (012-***-**** / 072-***-****

Name : Refilwe Mazibuko

Position : Supervisor

Company : Gauteng Department of Education

Contact number : (011-***-****

Name : Tendai Ratisai

Company : PMI Professional Management Institute

Position : Facilitator

Contact number : 071-***-****

Email address : ado3eo@r.postjobfree.com

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