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Excellent customer service skills

Location:
Lagos, Nigeria
Salary:
100,000
Posted:
October 21, 2021

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Resume:

GEORGIA OBOMA

· Address; ** Maryland Ave, Ikeja, Lagos, Nigeria

· Email; ado39q@r.postjobfree.com

· Nationality; Nigerian

Enthusiastic customer service professional with 3 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Competent team player who can successfully inspire fellow colleagues.

EXPERIENCE

2017-2018

CUSTOMER SERVICE REP, UNILEVER (REMOTELY).

Answered nearly 60 calls daily from customers inquiring about product usage, resolved disputes on damaged goods and provided general company information.

Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.

Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage. 2018 – 2021

CUSTOMER SERVICE ASSOCIATE, NESTLE, NIGERIA.

Worked on a team with 11 other individuals to maintain a store that was clean, organized, and shopper-friendly.

Discussed account details with customers and recommended products and services to them based on listening to their needs and interests.

Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.

Communicated directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.

Worked with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor.

Established a precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times. EDUCATION, CERTIFICATION AND TRAININGS

DECEMBER 2019

BACHELOR OF SCIENCE-POLITICAL SCIENCE, EBONYI STATE UNIVERSITY (NIGERIA) 2

DIGITAL MARKETING, GOOGLE

CUSTOMER SUPPORT REQUIREMENTS, HUBSPOT ACADEMY

SKILLS

Patience

Empathy

Active Listening and problem solving

Excellent written and communication skill

Project management

Expert knowledge of all office software

Skilled in the use of CRM software such as

(hubspot and freshworks)

Project management

ACTIVITIES

When I am not busy resolving customer complaints, then I am busy volunteering at LAGOS FOOD BANK NIGERIA; an NGO that is dedicated to decreasing the rate of starvation by giving out food supplies to the homeless biweekly.

I also volunteer for SHE CAN NIGERIA. An NGO that’s dedicated to women and youth empowerment, I teach young girls how to become better customer representatives and the importance of social media. I also teach English to preteens in the Northern part of Nigeria. I enjoy learning new languages and cultures; I am currently Spanish. I also enjoy cooking, painting and listening to music.



Contact this candidate