EDITH NABAKOOZA

Rm. *** Al mamura Bldg.

Al Rigga, Dubai UAE

+971**-***-****

ado390@r.postjobfree.com

PERSONAL DATA:

Date of Birth: 26 April 1994

Place of Birth: Kampala city, Uganda.

Visa Status : Visit Visa

Nationality: Ugandan.

Languages: English.

EDUCATION

Diploma in Social work. Nsamizi Training Institute of Social Development Uganda 2018.

Uganda Advanced Certificate of Education. 2015 Nsangi Senior Sec. School.

Uganda Certificate of Education.

Nsangi Senior Sec. School.

COMPUTER SKILLS

Proficient with MS Office Applications.

OTHER SKILLS

•Good communication skills.

•Records compiling and safety.

•Ready to learn new things.

•Stress tolerance.

•Reliability.

•Attention to details.

•Customer service orientation.

•Professional personal presentation.

•Self-motivated.

•Time management.

Excellent in both spoken and written English

Character References

Available upon request

DESIRED POSITION: WAITRESS /CUSTOMER SERVICE

OBJECTIVE :

To apply for a position where I can utilize my skills and capabilities for the benefit of the company and for my professional and personal development as well.

HIGHLIGHTS of QUALIFICATION:

Expert in Customer Service Relation.

Work proficiently with Microsoft office Applications.

Excellent communication skills and inter-personal relationship.

3 + years of experience as excellent Customer service representative and waitress.

CAREER PROFILE AND EXPERIENCE:

GUEST EXPERT AT (NEXUS HOTEL) Kampala Uganda. APRIL 2019 – Aug 2021.

Responsibilities;

Providing outstanding service by building a good relationship with guests.

Greeting guests and serving them with a smile always.

Establishing eye contact when speaking with guests while smiling.

Helping whenever possible to guests and my workmates.

Approaching the tables within 1 minute and greet the guest in a pleasant and Professional manner.

Making eye contact with guests and let them know with subtlety that you’ll be with them.

Returning to the station and place the order in the POS.

If table is ready, take the food orders and also check if guests would like to order any Beverages, repeat the full order back to the guests, gather the menus and return to the station.

CUSTOMER ATTENDANT AT KYENGERA HOTEL, KAMPALA, UGANDA, 2016 – 2018

Responsibilities;

Interacting with diverse customer base in person and telephonically

Providing detailed information on services and products to customers

Demonstrating and instructing on products

Conducting customer satisfaction surveys and generate business through follow up

Maintaining records of all customer interactions and transactions

Producing weekly reports for management

Receive and greet customers and visitors

Take and deliver telephone calls

Receive mail and deliver it to the appropriate person(s)

Maintaining records of all customer interactions and transactions.

SALES ASSOCIATE AT GENUS DEEDS,KAMPALA, UGANDA, 2015

Responsibilities:

Responding quickly and resourcefully to customer requests or concerns Using suggestive selling techniques to increase sales.

Giving information to customers about products.

Up selling and making recommendations to customers.

Serving multiple customers in a short period of time.

Accurately completing cash register transactions.

Receiving store deliveries.

Representing the store in a professional and positive manner.

Creating and maintaining long-term relationships with regular customers.

Taking care of the customers’ needs while following company procedures.

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