Linda M.Janek

**** ***** *** *** *. Lakewood., OH 44107 440-***-****

ado38c@r.postjobfree.com

Summary:

** ***** ** ********** ** administration, including 6 years in the legal and finance industries and 3 years of pharmaceutical administration in the medical industry.

Professional Experience:

Benesch Friedlander Coplan & Aronoff:

January 2021-September 2021

Temporary Assignments: May 2020 – January 2021

Cognizant- Customer Service Representative

Kepro-Customer Service Representative

Cardinal Health-Customer Service Representative

Clearview Glass / Administrative/Sales: February 2019-March 2020 Provides quotes and pricing to customers

• Receptionist, Clerical

• Phone calls in and out to customers

• Maintains office

Cleveland Clinic /Pharmacy Technician

June 2020-February 2020

•Rotating days, filling, typing, inventory, re-shelving medications, customer service, ordering medications, mailing medications and caring for our patient’s needs.

•Called insurance companies to get overrides for patients.

•Answer Incoming phone calls from patients to refill medications and utilized software to find patient records.

•Made financial deposits and kept administrative records of this.

CVS Caremark / Coverage Determination Representative (Temporary)

October 2017 - March 2018

•Obtains authorization for patient’s medication from doctor’s offices, pharmacies, and patients.

•Answered incoming calls from medical staff, pharmacies and patients regarding questions about their medication denial.

•Data entry and spreadsheets created to manage calls.

•Answered incoming calls in a timely manner resolving issues promptly.

•Transferred calls to pharmacists when approval is not reached for a patient's medication.

Loss Analyst /Safeguard Properties

2015

•Coordinated and managed the entire preservation process of foreclosed properties and homes by interfacing directly with lenders.

•Created and managed invoices to ensure the work on foreclosed homes are paid in a timely manner.

•Managed and accurately maintained records by using Microsoft Excel and other tools ensuring work is being performed in a timely manner.

•Utilized data entry, organization, and prioritization skills to process orders.

Rite Rug Incorporated / Account Manager

2014

•Tracked and maintained quality customer service by ensuring the timely delivery of materials for the new home flooring process. Performed continual follow-up with customers to monitor work performance and satisfaction.

•Scheduled appointments with homeowners to assess customer flooring needs and arranged for home inspections designed to identify any quality issues that arise.

Shapiro, Vann Ess, Phillips & Barrigate, LLP /Billing Clerk

2013-2014

Phillips, Mille & Costabile, Co., L.P.A. Paralegal/Collection Specialist

2006-2011

•2006-2011 -Maintained the Collections process for the law firm.

•Successfully collected over $900,000.00 for the State of Ohio.

•Located individuals and assets using Westlaw and Lexis search engines.

•Composed written correspondence to all parties associated with debt collection process.

•Volunteered to assist in all facets of inter-office work that broadened my skills in recordkeeping, and client interfacing.

•Accurately prepared pleadings and other court motions (Motions to Compel, Notice of Deposition).

•Utilized billing skills to assist various office departments.

•Thoroughly versed in Columbia Ultimate software that enabled me to collect from over 5,000 debtors in the State of Ohio as well as locate new debt that required collection.

Education

Associate of Business in Paralegal Studies – 2007

Cuyahoga Community College, Parma, Ohio

Pharmacy Technician – 2015 – 2016

Polaris Career Center

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