Objective

Work Experience

Yogesh A Chaturvedi

Email: - ado2uo@r.postjobfree.com/ ado2uo@r.postjobfree.com Mobile: - 721-***-****/ 976-***-**** To secure a position in a well-established organization with a stable environment that will lead to a lasting relationship in the field of IT Customer service management where my experience can be utilized to improve customer satisfaction.

Operations & Asset Manager with 14 years of experience in handling multiple projects in the BFSI domain right from quality training to operations division. Possess a knack of applying analytical and problem-solving skills to meet clients’ varied demands within strict deadlines. Ensures timely completion of identified goals.

Last Employer- Wipro Ltd Duration 14

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March 2010 to 30

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April- 2020

Designation- Operations & IT Asset Manager

Role as Operations Manager:-

Ensure service desk support functions are running smoothly to provide a high level of working atmosphere to our clients and end users.

Ensure team performance & productivity as per the SLA agreed with customer.

Ensure 100% SOW compliance for all domains in account. Actively participate in NC closure / Risk

Mitigation of risk in case of escalation from program management, Escalate noncompliance to management to delivery managers & work out plans for closure and mitigation.

Ensure all SLA metrics are met as per agreed SLA norms for the account/s Mitigate Risks due to non-compliance of SLA norms for the account/s.

End to end coordination with cross functional teams for closure of NC’s.

Managing and monitoring the team productivity and providing reports and MIS to senior manager and our clients.

Role as IT Asset Manager:-

Preparation of IMACD report for each IT Assets including end user and network Assets from deployment till disposal and sending it to IT- Procurement & F&A teams.

Monthly review with all team members to ensure the high level accuracy in terms of inventory management.

Complete ownership of data accuracy for Assets managed. Zero escalations with respect to domain assets and process adherence Educational Qualification

Ensure SLA metrics are met as per agreed SLA norms for the account/s Mitigate Risks due to non-compliance of SLA norms for the account/s

Physical Asset verification - twice in a year or as per SOW & reconciliation with Fixed Register of FAMS.

Process adherence and NC closure to ensure all team members are following the process and there is no major NC's reported.

Key points:-

During tenure handled different accounts & clients such as ICICI, Barclays Plc., Kotak Mahindra followed by Axis bank.

Having over all experience of 15 years in IT Asset management including 5 years in IT operations and delivery.

Additionally as a sales executive having 5 years’ experience in sales & marketing in various FMCG companies like Parle Product Ltd, Dabur India Ltd, Agro food Ltd followed by ITC Ltd.

Post-Graduation - (June 2006)

Institute – Poorvanchal University- Jaunpur

Percentage: 51%

Graduation (June 2003).

Institute – Poorvanchal University- Jaunpur

Percentage: 45.50%

Intermediate (May 1999)

Institute – Allahabad Board

Percentage: 51%

High- School (May 1997)

Institute – Allahabad Board

Percentage- 52

Personal Details

Hobbies

Father’s Name : Mr. Anjani Pratap Chaturvedi

Date of Birth : 25

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May 1981

Marital Status : Married

Gender : Male

Language Known : English, Hindi, Marathi

Reading, Writing, Watching TV

Place: Noida, Uttar Pradesh (Yogesh Chaturvedi)