Anita Tart-Paschal

Clinton Township, MI ***** * ado2lv@r.postjobfree.com

Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills

• Legal administrative support

• Customer and client relations

• Transcription and dictation

• 65 WPM typing speed

• Social media knowledge

• Business administration

• Quality assurance

• Letter preparation

• Administrative support

• Meeting arrangements

• Multi-line Telephone Systems

• Office administration

• Correspondence Handling

• Faxing Paperwork

• Routing Mail

• Travel Administration

Work History

Administrative Assistant, 12/2016 to Current

Author Asia Monique – Clinton Township, MI

• Generated reports and typed letters in Word and prepared PowerPoint presentations.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

• Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Administrative Assistant, 05/2016 to 10/2016

Granite LLC – White Lake, MI

• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Handled client correspondence and tracked records to foster office efficiency.

• Generated reports and typed letters in Word and prepared PowerPoint presentations.

• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Travel Agency Clerk, 09/2006 to 12/2014

Purrrfectly Yours Travel – Clinton Township, MI

• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

• Prepared customer invoices, accepted payments and processed refund and cancellation requests.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.

• Provided follow through on all calls with confirmations and dissemination of requested information.

• Utilized computer software to input all key data into hotel's database system.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Maintained excellent attendance record, consistently arriving to work on time.

• Worked flexible hours; night, weekend, and holiday shifts.

• Proved successful working within tight deadlines and fast-paced atmosphere.

• Conducted research, gathered information from multiple sources and presented results.

• Improved operations through consistent hard work and dedication.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Legal Assistant, 05/2001 to 08/2006

Federman & Phelan – Philadelphia, PA

• Managed accounts and client records of clients, observing confidentiality and extreme discretion.

• Prepared for trials, conducting legal research and drafting pleadings.

• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.

• Developed positive working relationship with courts, clients, law enforcement members and attorneys.

• Handled office scheduling and made notes for deadlines, motions and other important dates.

• Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.

• Completed electronic filings, initiated billing statements and managed firm administrative matters.

• Filed court documents and legal pleadings with court clerk on behalf of attorneys.

• Supported partners and associates in areas of appellate and complex commercial litigation.

• Organized key evidence exhibits to prepare for trials.

• Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.

• Scheduled appointments, court appearances and depositions for busy law firm.

• Prepared case summaries for mediation conferences.

• Completed document revisions, court document filings, travel arrangements and client billing.

• Interviewed and prepared intake sheets for clients.

Legal Assistant, 01/1999 to 05/2001

UAW Legal Services – Detroit, MI

• Managed accounts and client records of clients, observing confidentiality and extreme discretion.

• Prepared for trials, conducting legal research and drafting pleadings.

• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.

• Analyzed client balance sheets for auditing purposes.

• Assessed real and personal property inventory for estate planning.

• Developed positive working relationship with courts, clients, law enforcement members and attorneys.

• Handled office scheduling and made notes for deadlines, motions and other important dates.

• Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.

• Completed electronic filings, initiated billing statements and managed firm administrative matters.

• Filed court documents and legal pleadings with court clerk on behalf of attorneys.

• Interviewed and prepared intake sheets for clients in Spanish and English.

• Supported partners and associates in areas of appellate and complex commercial litigation.

• Maintained complex files for short sales, foreclosures and traditional real estate transactions.

• Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.

• Scheduled appointments, court appearances and depositions for busy law firm.

• Prepared case summaries for mediation conferences.

• Completed document revisions, court document filings, travel arrangements and client billing.

Communication Center Representative, 01/1997 to 01/1999

City Of Detroit Police Department (civilian) – Detroit, MI

• Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Promptly responded to inquiries and requests from prospective customers.

• Effective liaison between customers and internal departments.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Cross-trained and provided back up for customer service managers.

• Trained new personnel regarding company operations, policies and services.

• Investigated and resolved customer inquiries and complaints quickly.

• Effectively communicated with customers about account changes, new products or services and potential upgrades.

Education

NA: Business Administration, 09/1980

Pierce Junior College - New Philadelphia, PA

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