Executive Profile

Skill Highlights

Core Accomplishments

Professional Experience

Cheryl Mason

***** ***** *****, ****** ******* 34667

(T) 727-***-**** (C) 727-***-**** (E) ado2kh@r.postjobfree.com Executive Director with company oversight, committed to cost-effective management of resources and quality performance.

l Leadership/communication skills

l Human resources management

l Business operations organization

l Strategic objective execution

l Process improvement

l Background in health care

administration and service delivery,

personnel performance, and business

development

l Product line expansion

l New product delivery

Operations Management:

l Managed the daily operations of a statewide program that provided coordination of health care services via a team of Bachelors level Case Managers. l Handled all functions related to diverting customers from premature placement in nursing homes/facilities, thus allowing them to age-in-place in less restrictive settings.

l Managed all financial activities for program operations, accountable for any/all P&L.

Contract Negotiation

l Negotiated and approved contracts with providers for a myriad of services, i.e., residential facilities, home health nursing and care, mobility services, respite professionals, physicians, etc.

l Established and managed partner relationships on a regular basis. l Participated in networking/marketing strategy which increased customer base, ongoing, over a 6 year period.

Human Resources

l Managed all facets of branch-specific HR, which included screening of applicants, interviewing, hiring, training, performance. measurement and termination. Grass Roots Initiative

l Facilitated an initiative that communicated with local politicians for the purpose of educating them and their parties as to the plight of specific minorities, i.e., the fragile elderly.

l Established ongoing partnerships with political Aides in order to keep them apprised of the trends for these specialized populations. 02/2009 - 12/2011 American Eldercare, LTCDP, Inc. Tampa, Florida Education

Executive Director

Member of Executive Management Team. Managed team of 23 degree-level professionals, and approximately 20 non-degreed, certified health care providers. Generated new business through networking and establishing community partnerships. Organized due diligence in preparation for audit/survey via the state Dept. of Elder Affairs, AHCA, and the Joint Commission for Health Care Accreditation Organization. 11/2008 - 12/2009 American Eldercare, Inc. Delray Beach, Florida Regional Director of Operations

Member of Executive Management Team who strengthened the company's business by developing relationships with State Dept. of Elder Affairs officials, and Dept. of Children and Families leaders. Lead a diverse team of Executive Directors in four branch offices for one-third of the state who were responsible for the branch operations in more than a dozen counties, statewide. Spearheaded an initiative to achieve process-improvement, regulatory compliance, and performance measurements. 02/2005 - 11/2008 American Eldercare, Inc. Clearwater, Florida Care Management Supervisor

Accountable for all aspects of coordination of benefits including overall customer satisfaction. Built strategic alliances with the State Dept. of Elder Affairs and the Dept. of Children and Families that resulted in positive outcomes, in terms of referrals. Created lucrative revenue streams through facilitating educational forums for the at- large community.Defined strategy and business plan for the attainment of contracts through a network or providers. Organized due diligence in preparation for audit/survey according to the "contract", imposed by a variety of governing bodies. 04/2004 - 12/2004 The Harbor Behavioral Healthcare Institute New Port Richey, Florida Coordinator of Adult Case Management

Supervised a team of Bachelors level Case Managers who provided assessment, evaluation, and linkage to services for adults with chronic and severe mental illness, i.e. Schizophrenia and Bipolar Disorder.

07/2001 - 04/2004 The Harbor Behavioral Healthcare Inst., Inc. New Port Richey, Florida Coordinator/Adult Day Treatment Program

Accountable for all aspects of the operation of the Adult Day Treatment Program including overall customer satisfaction. Built strategic alliances with Physicians and ARNP's that resulted in effective provision of mental health services to approximately affected adults. Created new revenue streams through the development and maintenance of a transportation system that employed functional adults with chronic and severe mental health issues. Defined strategy and business plan for the maintenance of vehicles used to support the transportation system. Organized due diligence in compliance of HIPAA regulations and the privacy act for medical records. 2005 Springfield College, Tampa, Florida, United States Leadership and Organizational Management

Master of Science

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