MICHAEL I. DAVIES

** **** ***** *****

Elizabethtown, PA 17022

717-***-**** ado2ju@r.postjobfree.com

QUALIFICATIONS SUMMARY

** ***** ** ********** ** management/sales, technical operations, and finance.

Analytical and logical thinker with strong attention to detail and a proactive work style.

Broad base of readily transferable skills include:

Business communications Quality assurance

Account management Customer service

Problem resolution Supervision

Sales and distribution Training and coaching

Finance and credit Operations development and management

Client management Accounts receivable/collections

Inventory management Reconciliations

Excel in areas of customer management.

Class A license with endorsements.

PROFESSIONAL EXPERIENCE

AdvantaClean, Mount Joy, PA August 2013-Present

PROJECT MANAGER/ESTIMATOR

Supervised and directed technicians on the job site for air duct cleaning, dryer duct cleaning and mold

remediation. Met clients at their homes or place of business to estimate the work to be performed and scheduled accordingly.

Sodexo, Gaithersburg, MD January 2012- March 2013

OPERATIONS MANAGER

Directed all housekeeping operations at a single unit. Supervised all cleaning personnel. Responsible for

maintaining payroll records. Hired and trained unit personnel. Maintained customer satisfaction and good public relations.

Prudential Homesale Services Group 2010-2011

Coldwell Banker 2010

Realty 1 2009-2010

REALTOR

Assist and support clients in the process of selling and/or purchasing of homes according to the values and ethical standards of the broker.

Halkram, Inc., Lancaster, PA 2009

PRIVATE INVESTIGATOR

Conduct video surveillance for workman’s compensation case files. Monitor and assess claimants’ activities and conduct mobile surveillance when necessary. Keep detailed logs on claimant’s activities. Prepare and submit reports electronically.

Rotech Healthcare, Inc., Lancaster, PA 2008-2009

PATIENT SERVICE TECHNICIAN

Deliver and set up medical equipment while educating the customer on the safe use of equipment. Observe additional needs and work with internal representatives to ensure that service opportunities are fulfilled. Build relationships with the patients and or caregivers and encourage feedback on services.

MICHAEL I. DAVIES (Page 2)

Worley & Obetz, Manheim, PA 2008

FLEET FUELING DRIVER

Drive in an assigned territory delivering fuel products to customer sites. Complete paperwork; provide reports to manager.

American Home Bank, Lancaster, PA 2006-2007

CUSTOMER RELATIONS TEAM

Assume and develop role of customer relationship specialist within the structure of a newly formed mortgage net branch team. Coordinate customer experience and loan process with additional members of the net branch team as well as internal support departments. Secured title work and appraisals as needed.

First Horizon Home Loans, Lancaster, PA 2005-2006

RELATIONSHIP MANAGER

Expand consumer base through exclusive programs for referral partners.

Countrywide Home Loans, Lancaster, PA 2002-2005

HOME LOAN CONSULTANT

Assist top branch producer with mortgage origination. Manage call volume. Evaluate clients’ mortgage needs to determine appropriate loan services. Establish and manage relationships with referral partners. Successfully originated up to $2 million in monthly volume.

EDUCATION

Millersville University of Pennsylvania, Millersville, PA

Bachelor of Arts Degree

The Pennsylvania State University, Lancaster, PA

Credit; Financial Analysis; and Collections Management courses towards Certification

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