Desen Naidoo 071-***-**** ado23l@r.postjobfree.com

Regional Retail Manager

Experience

Organisation

Role

Dates

Paul's Homemade Ice cream

Regional Retail Manager

Feb 2021 - Present

Bounce Inc. (PTY) LTD

Operations Manager

Dec 2017 – Jan 2021

Bounce Inc. (PTY) LTD

Assistant Venue Manager

Aug 2017 – Nov 2017

Y Twenty-Two Pty Ltd

(Division of Gloria Jean’s Coffees Gateway/Just Desserts Bakery)

Operations Manager

Oct 2015 – Aug 2017

Ster Kinekor Pty Ltd

Cinema Controller (Operations)

Sept 2014 – Oct 2015

K & S Logistics, Distribution Warehousing Pty Ltd

Co-Owner / Operations

Feb 2012 – Mar 2014

Olumjumi Trading &

Projects c.c. (PTY) LTD

Sales and Marketing Consultant

Aug 2010 – Jul 2011

Edcon (PTY) LTD

Sales/Customer Service Manager– (Sandton City and Centurion)

Mar 2008 – Jul 2010

Edcon (PTY) LTD

Store Assistant Manager – CNA Trade Route Mall

Jul 2007 – Jun 2008

Edcon (PTY) LTD

Claims and Stock Admin Clerk (Finance Dept.)

Nov 2005 - Jul 2007

Rutherford (Makita) Pty Ltd

Claims and Stock Admin Clerk (Finance Dept.)

Sept 2003 – Nov 2005

Education and Qualifications

Technical:

ATCOR (Pty Ltd) - Accounting Technical Course (In-complete)

Unit 33 - Management Accounting

Unit 6 - Recording and evaluating costs analysis

Unit 15 - Operating a cash management and credit control

Unit 5 - Record capital transaction and processes

Unit 32 - Professional ethics

Unit 30 - Introduction into Accounting

Unit 31 - Accounting working skills

Education:

Applied Computer Literacy & Office Management Accounting (ACLOM) 2008 Incomplete - University of South Africa

Matric 1999 – Exemption - Belverton Secondary School

Project Experience

Paul's Homemade Ice cream

Regional Retail Manager

Feb 2021 - Present

Responsibilities

Overseeing all regional operational issues of stores

Set budget guidelines for stores to ensure effective monitoring of turnovers, GP%, and operational expenses in order to max-imize net profitability as per set KPIs

Ensuring quality control and optimal compliance with Standard Operating Procedures

Assisting franchisees and stores in trouble shooting and areas to focus on to improve ROI

Overseeing store audits, conducting store inspections and highlighting critical issues for action within a specified time period

Conducting profitability assessments and break evens for stores

Ensuring revenue growth

Maintain GP% in region at set benchmarks and to achieve required gross profit margins

Weekly reports on stores compliance, turnover against budget, labour and purchases.

Weekly planner and action plan

Ensuring stores compliance with health and safety and COVID regulations

Overseeing training and upskilling of Management and staff

Conducting processes for implementation and assessment of store revamps

Coordinating start-off of new stores and ensuring optimal operational standards of food quality, service, and cleanliness

Support all marketing and promotion initiatives from the Head Office

Ensuring compliance on promo compliance and execution

Monitoring and reporting opposition prices and competitor strategies

Attending to and dealing with all CCMA, Department of Labour related issued

Work within a team and drive the brand forward

Bounce Inc. (PTY) LTD

Operations Manager

Dec 2017 – Jan 2021

Responsibilities

Reason for leaving:

HR Management (same duties as below Operations Manager)

Stock Management / Merchandising

Stock Ordering

Financial Overviews

Profit Management

Menu Management

Sales Support and Community Engagement

Customer Service

Community Engagement

Leadership

Possible retrenchments/restructures due to covid

Bounce Inc. (PTY) LTD

Assistant Venue Manager

Aug 2017 – Nov 2017

Responsibilities

Reason for leaving:

HR Management

Recruit new team members who embody the BOUNCE brand and values together with HR

Ensure all labour laws, EEO and sexual harassment policies are adhered to

Promote a feedback culture by meeting with direct reports regularly for 1:1 catch-ups, feedback sessions, 6-monthly performance appraisals and development plans

Develop an internal succession plan and helps identify team members for advancement

Check rosters weekly to ensure appropriate staffing levels

Invest in training and development to ensure team members can achieve current role requirements and plan for future career development

Recognise and engage the team, therefore minimising turnover

Stock Management / Merchandising

Assist in systems for stock control, rotation, food storage

Manage and train team leaders on stock management including ordering

Ensure deliveries, invoices and approvals are accurately recorded

Ensure food standards comply with Food Safety Plan

Stock Ordering

Maintain and build relationships with suppliers and negotiate pricing

Manage supplier agreements and open accounts with suppliers

Review suppliers on a regular basis to ensure best quality product and prices

Financial Overviews

Ensure all Food and beverage costings are up to date and review on a monthly basis

Review price increases monthly and ensure pricing in venue is correct

Provide details to keep GAAP up to date with latest pricing

Ensure that all food is costed by portion sizes and loaded on GAAP

Prepare monthly sales reports has determined by finance team

Profit Management

Manage expenses and keep all controllable/variable P&L expense line items within budget

Check monthly venue reports & P&L’s for accuracy and rectify discrepancies

Analyse business KPI’s s such as sales, labour, cost of goods sold and implement action plans to improve

Menu Management

Review of menu offering monthly and introduce new food offerings on a quarterly basis to ensure customers are constantly provided with new choices

Provide monthly special for tuck-shops negotiate specials with suppliers or season appropriate

Ensure the marketing and pricing is designed and packaged such that it is rolled out to each venue in a proper way

Review competitors offers on a quarterly basis to ensure our pricing and offering is superior

Ensure all menu offering portions are measured from stock storage to final preparation to ensure food isn’t been wasted

Review waste management procedures in each venue are correct

Sales Support and Community Engagement

Set and communicate short, medium- and long-term goals, outcomes and action plans to the team

Maximise occupancy rate via sales, events and marketing initiatives

Analyse business KPI’s s such as sales, occupancy rate, average spend, labour and implement action plans to improve

Communicate broader business issues or ideas for continuous improvement to GM and/or relevant departments

Drive accurate use of IT systems and data input to ensure correct reporting and analysis

Work with the regional sales team to coordinate group events and functions

Customer Service

Overall Customer Experience

Facilitate a Free-Jumping Revolution culture!

Manage customer flow to ensure a seamless and enjoyable customer experience

Ensure all team members and site operations are driven by a strong commitment to customer satisfaction

Monitor and analyse customer feedback and take appropriate action i.e. recognition or remedy

Understand customer segments and ensure the optimal customer mix is achieved in parallel of the pursuit of full occupancy

Safety Repairs and Maintenance

Be accountable for safety, legal and security issues at venue level

Communicate and implement safety updates and changes to all venue team members

Ensure a safe environment for all customers, team members and contractors with a prevention focus by implementing and following the “Safety and Injury Management” system

Proactively manage incident and hazard reports and provide regular updates to HQ

Ensure all team members hold relevant and current training and qualifications (e.g. First Aid, WWCC) and that this is documented in personnel files

Ensure equipment is checked and maintained to ensure a safe and optimum experience

Follow up all significant injuries with phone calls

Community Engagement

Promote the venue locally by building relationships with schools, local organisations and the community in general

Drive local promotions, displays and events

Leadership

Implement and manage short, medium- and long-term venue goals, outcomes and action plans

Train, develop and lead direct reporting managers to enable proficient operation of their areas to achieve consistent de-livery of an awesome customer experience

Attend and facilitate weekly management meetings and monthly venue meetings

Drive the company communication strategy at venue level

Update venue management team on business performance, new initiatives and other relevant issues to ensure engagement and purpose

Manage and motivate management team and team members to increase sales and continuously enhance the customer experience

Lead by example by living BOUNCE Values on a day to day basis and encourage and help all team members to do the same

Positively influence and maintain the BOUNCE culture through direct and indirect action as needed

Take every opportunity to promote the BOUNCE Vision, Values and Culture both internally and externally

Promoted to Operations Manager

Y Twenty-Two Pty Ltd

(Division of Gloria Jean’s Coffees Gateway/Just Desserts Bakery)

Operations Manager

Oct 2015 – Aug 2017

Responsibilities

Reason for leaving:

Hands on physical oversight of the business functions viz, planning, organizing, leading and controlling from a high level and grass roots level point of view

Analysis of business financial position together with the finance person/people by monitoring turnover figures/targets, gross profit margins and business expenses

Evaluating and creating business processes with the aim of ensuring efficiency and productivity

Align with the Vision of the business by assisting with the strategic position and development of the business

Monitoring staff performance and recruitment, reprimanding of staff for misconduct

Includes responsibilities at Gloria Jean’s Coffees South Africa (Head Office)

Reviewing of supplier statements and reviewing and signing off on supplier payments

Coding of the bank statements

Goods receipting of stock and invoicing of stock

Stock takes of the stores and of the Warehouse (Head Office)

Reconciling of Cash Book

Loading of debit orders on the bank

Marketing campaigns for the stores

Price increases on products

Stores banking and reconciliation of banking

Setting of monthly sales targets for stores

Calculating staff hours for salaries, calculating the salaries per month and forwarding to payroll department for uploading and payment of salaries

Running of exhibitions (Decorex, Coffee & Chocolate, UWS), representing the company at these shows

Headhunted by Bounce Inc.

Ster Kinekor Pty Ltd

Cinema Controller (Operations)

Sept 2014 – Oct 2015

Responsibilities

Reason for leaving:

Managing the overall daily operation of the cinema complex in the absence of senior management, supervising and giving the staff direction

Ensuring that the customer experiences friendly and efficient service and hospitality

Assisting with motivating and training of staff to implement Service Excellence

Measuring queue lengths and taking corrective action if necessary

Monitoring all areas of the complex for cleanliness and maintenance needs

Maintaining safety/ security regulations

Training and managing cashiers to meet the standards of competency required for the various positions in Ster-Kinekor

Scheduling of staff duty rosters in accordance with the Complex manager’s requirements.

Ensuring that the correct procedures are followed when issuing, receiving, storing, recording of and accounting for monies received. Issuing cash floats, tickets, club packs etc. and change to cashiers

Completing random daily checks on cashiers’ floats, cards and stock etc. on hand at the selling point

Checking and reconciling petty cash to petty cash slips and entering onto system

Checking and making up daily cash-up and banking. Completing regular house counts

Handing over banking to security company guards

Providing feedback on staff achievements regarding goals and targets

Motivating staff to use the Upselling technique and reporting good performance to Complex manager

Monitoring all yields tests, e.g. Popcorn, coke and juice and ensuring that quality and recipe mix are correct

Checking daily stock counts of cashiers and investigating any variances

Conducting stock takes on a regular basis

Checking to ensure that catering standards are adhered to regarding preparation, cleaning and stock rotation

Monitoring surveillance system and forwarding tapes to checkers

Re-instating tickets when necessary

Controlling complimentary tickets and gift vouchers

Controlling issue of movie club and over 60 packs. Maintain and monitor Ticket line machine

Ensuring that all projectionists and doorman check film presentation at every performance

Promoting and maintaining good and helpful working relationships with fellow staff

Performing any other functions as required by management

Headhunted by Y Twenty-Two Pty Ltd Inc.

K & S Logistics, Distribution Warehousing Pty Ltd

Co-Owner / Operations

Feb 2012 – Mar 2014

Responsibilities

Reason for leaving:

Subcontracted to transport break bulk from the Port of Durban to destinations in Durban and Johannesburg

Local transport of goods in Durban and transport of goods in Johannesburg from the warehouse hubs based there

Brokerage done on transport and road rehabilitation contracts/tenders locally and for North Africa

Supplying of warehouse space for companies on a short period basis for goods before being transported to the various destinations nationally

Business was running at a loss due to the heavily competitive industry and the market being saturated. Hence, the decision to close the operation

Olumjumi Trading &

Projects c.c. (PTY) LTD

Sales and Marketing Consultant

Aug 2010 – Jul 2011

Responsibilities

Reason for leaving:

Responsible for the sales and marketing activities of Olumjumi

Trading and Projects products and services

Prepare action plans and schedules to identify specific target and to project the number of contacts to be made

Follow up on new leads and referrals resulting from field activity

Prepare presentation, proposals and sales contracts

Develop and maintain sales material and product knowledge

Manage account services through quality checks and other follow ups

Identify and resolve client concerns

Participate in marketing events

Follow up for collection of payments

Coordinate shipping schedules and delivery of merchandise

Relocated back home to be with family (KZN)

Edcon (PTY) LTD

Sales/Customer Service Manager– (Sandton City and Centurion)

Mar 2008 – Jul 2010

Responsibilities

Reason for leaving:

Maintain a high level of customer service

Ensuring company standards and procedures are adhered to

Merchandising and stock control

Achieve set targets and budgets

Facilitate training and coaching of staff

Ensure promotions are implemented effectively to generate sales

Train, develop and motivate staff. Delegate duties to staff and visual merchandiser

Order stock on a weekly basis and ensure replenishment is carried out daily. Inventory and stock admin control including analysis stock discrepancies and rectifying the data integrity with stock adjustments and branch admin, branch banking, banking recon and petty cash control, expenses and budgets control and the ordering of stationery, stock and sundry items

Assisting in the Receiving Department and checking and signing off on inventory admin reports and Cash Office/Back Office admin reports.

Issuing cashiers with floats, change requests, spot checks on their tills, cash pick-ups and cash ups.

Assisting the Cash Office staff with the branch banking and with the collection of the dropped monies in the drop safe picked up by the bank

Coordination and control of weekly hazard counts (stock takes) and annual branch stock take, including recon analysis and recon of stock takes

Have daily sales meeting with staff on targets for the day that need to be achieved

Dealing with customer queries, requests and complaints and liaising with some suppliers & account managers

I have assisted problematic branches to get back on track with company standards and performance in a Projects Man-ager role and assisted with customer complaints and resolved them

Secondment: Was seconded as an acting store manager for a (poor performing) medium size store for two months

Re-layout and re-merchandise of the entire store

Increase sales in store

Clearing of stock from the stockroom and receiving area and getting them onto the sales floor

Achieving a high level of customer service

Pick the branch performance and customer service back to company standards

Retrenched Company restructures. Position became redundant

Edcon (PTY) LTD

Store Assistant Manager – CNA Trade Route Mall

Jul 2007 – Jun 2008

Responsibilities

Reason for leaving:

Ensuring company standards and procedures are adhered to

Merchandising and stock control

Ensure profitability through effective budget control

Achieve set targets and budgets

Facilitate training and coaching of staff

Control stock losses through effective implementation of chain policies and procedures

Train, develop and motivate staff

Reconciliation of branch admin and financial reports and recons

Order stock on a weekly basis and ensure replenishment is carried out daily

Inventory and stock admin control including analysis stock discrepancies and rectifying the data integrity with stock adjustments and branch admin, branch banking, banking recon and petty cash control, expenses and budgets control and the ordering of stationery, stock and sundry items

Assisting in the Receiving Department and checking and signing off on inventory admin reports and Cash Office/Back Office admin reports. Issuing cashiers with floats, change requests, spot checks on their tills, cash pick-ups and cash ups

Assisting the Cash Office staff with the branch banking and with the collection of the dropped monies in the drop safe picked up by the bank

Coordination and control of weekly hazard counts (stock takes) and biannual branch stock takes, including recon analyse-sis and recon of stock takes

Promoted

Edcon (PTY) LTD

Claims and Stock Admin Clerk (Finance Dept.)

Nov 2005 - Jul 2007

Responsibilities

Reason for leaving:

Responsible for C N A stock administration

Reconciling of stores stock takes

Processing stock adjustments to correct stores stock and supplier payments after analysis done on stores stock takes

Reconciling of accounts at month end

Correcting data integrity

Extracting data for reports for the Chain Operations Department

Assisting and advising stores and Regional Operations Managers with queries

Extracting data from the General Ledger to reconcile accounts at month end

Promoted

Rutherford (Makita) Pty Ltd

Claims and Stock Admin Clerk (Finance Dept.)

Sept 2003 – Nov 2005

Responsibilities

Reason for leaving:

Daily running of the department

Receiving and dispatching of stock

Handling of customer queries on product, spares and accessories

Provide technical support to workshop, sales staff and clients

Training of new staff on product knowledge

Co-ordinating weekly stock

Seeking career development and growth

References available on request

Bounce Inc.

Y Twenty-Two Pty Ltd

Ster Kinekor Gateway

Edcon

Makita

Key Skills

Areas of Expertise

Retail

Recruitment

Finance

Team Building

Events Management

Admin skills

Service delivery

Technical Skills

MS Office (Word, Excel, power point, outlook, Pivot tables

Data management and analytics

Reports

Industry Experience

Retail Industry

Logistics Industry

Entertainment Industry

Personal Info

SA EE Male

English/Afrikaans

Code 8 – with own vehicle

Married

Available negotiable

Summary

Desen Naidoo enrolled at the University of South Africa for an Applied Computer Literacy & Office Accounting Management (ACLOM) course which has assisted him well in the financial sector of his previous company’s

Desen is an experienced Retail Manager (Operations & Regional) with + - 17 years of experience in the retail industry from financial to apparel, entertainment, non-perishable and perishable.

Desen has lead teams of +- 20 sales associates under him to drive sales and strengthen brand loyalty.

In previous roles exceeded sales forecasts by 10% every quarter and achieved a 25% increase in customer satisfaction. Desen is very eager to develop and inspire his retail team to exceed customer satisfaction levels and sales goals.

In previous roles at Edcon Desen has also managed to put stores on the verge of closing back on track and able to keep their doors open, increase their sales.

Desen is a highly talented individual with a diverse skillset. His key strength is Retail management, operations and finance and he has strong aptitude and practical experience in managing and implementing continuous growth, quality process improvement with small to medium and large size teams.

Desen is proactive and a pragmatic team player, he can work in-group as well as independently and ability to learn new technologies with minimal time and Able to meet tight deadlines and work under pressure.

Contact this candidate