Carmen Cooper

ado200@r.postjobfree.com

***** *** ***, *** ***

Cypress, TX 77433

832-***-****

SUMMARY

Energetic cashier with 20 years of experience assisting customers in retail settings with speedy order processing. Expert at answering customers’ questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport. Highly organized, proactive and punctual. Operates well within team-oriented environments.

SKILLS

Identification verification

Regulations and compliance

Currency Accounting

Cash management

Credit and cash transactions

Customer Service

EXPERIENCE

Kroger - Sales Associate June 2017 – December 2020

Handled cash management for customer purchases, including credit purchases or refunds.

Assisted customers with locating and join reward programs to promote loyalty, satisfaction and sales number.

Reviewed and resolved differences between accounting information and cash drawer.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Checked idenfification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Counted cash in register drawer at beginning and end of shift.

Cole Haan – Sales Associate June 2010 – November 2012

Answered incoming telephone calls to provide information about products and services.

Mentored new team members on POS system operations, customer service strategies and sales goals.

Kept apprised of emerging trends.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

EDUCATION

Eastern New Mexico University Portales, NM July 1983

Associate of Arts in Retail Management

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