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SYONA MORTON

*** ******* *** *** **** BUENA VISTA, GA 31803

229-***-**** ado1t4@r.postjobfree.com

Business Administration Graduate with Highest Honors Distinction. Possesses over 10 years’ in Manufacturing and Customer Service industries with Demonstrated Leadership experience. An organized, motivated and dependable business professional seeking a career opportunity where skills, experience and education may be utilized and grown.

EDUCATION & CERTIFICATION

Associate of Science Degree – Business Administration 3/2021 GPA: 4.0 Summa cum Laude Honors Distinction

MILLER MOTTE COLLEGE – ONLINE

SKILLS QUALIFICATIONS KNOWLEDGE

Manufacturing Experience in multiple

roles

Strong Leadership Experience

Microsoft Office Suite

Administration Skills

Word Processing/Presentation Skills

Exceptional Customer Service Skills

Astute Observation Skills

Excellent Time Management & Organizational Skills

Strong Multi-tasking Abilities

EXPERIENCE

NO LIMIT SERVICE RICHLAND, GA 6/2015 – CURRENT

CUSTOMER SERVICE REPRESENTATIVE (REMOTE SETTING)

Receive in bound customer calls regarding home remodeling, maintenance and other home-related needs.

Assess the inquiry, concern or issue and disseminate accordingly.

Communicate with the team manager in a timely manner in order to service the customer quickly and professionally.

Make follow up calls to the customer to ensure communication is related and deliver excellent customer service. KUMHO TIRE MACON, GA 12/2015 – 11/2019

CURING PRESS OPERATOR (11/2017 – 11/2019)

Operated 20 presser machines safely and efficiently as well as the computer system on the machines. Inspected molds before startup.

Maintained and troubleshoot pressers and document into the computer system.

Performed parts inspections in accordance with quality requirements set forth for that component.

Inspected tires for defects. Worked with Team Leads for resolution. Ensured all tires are within quality standards and documented accordingly.

Managed Cycle time, quantity and quality in order to meet production goals. Maintained continuity and irregularities

4 JET LASER OPERATOR (12/2015 – 11/2017)

Complied with OSHA regulations and company safety standards to promote worksite safety, protect team members, and prevent equipment damage.

Verified quality of finished products against company standards, determining grades and identified defective items.

Utilized work order and diagrams to identify and apply job requirements and quality standards to effective production planning.

Documented daily work on production logs and work orders. Discussed activities with management to optimize future production.

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SYONA MORTON

104 GEORGIA HWY 137 WEST BUENA VISTA, GA 31803

229-***-**** ado1t4@r.postjobfree.com

EXPERIENCE (CONTINUED)

TYSON FOODS BUENA VISTA, GA 8/1990 – 5/2015

RETAIL WHOLESALE DEPARTMENT STORE - UNION STEWARD (2/2002 – 5/2015)

Served as liaison between service employees and employers to help advocate/negotiate appropriate resolutions to employee/management disputes.

Assisted employees in navigating other systems and locating appropriate resources and services. ISHIDA OPERATOR (4/2000 – 5/2015)

Observed all safety policies and procedures.

Prepared and maintained production reports and personnel records.

Disassembled, reassembled and corrected changeover.

Closely inspected parts to ensure they were clean and free of contaminants.

Set up and verified the functionality of safety equipment. LEAD OPERATOR (8/1990 – 4/2000)

Trained staff of 10 direct labor employees to perform assembly and manufacture products.

Monitored operating machinery to assess progress, adjusted settings and maintained desired tension and speed.

Ensured that all health and safety guidelines were followed.

Responsible for achieving production requirements on time and in good quality.

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