Salam Mahmoud Radi

KUWAIT - SALMIYA

*** - ******** • ado1di@r.postjobfree.com

PERSONAL DATA

● Date of birth: 21-July-1986

● Place Of Birth: Kuwait

● Nationality: Lebanese

● Marital Status: Married

OBJECTIVE

A challenging and growth oriented position in a progressive company, where my skills will be effectively utilized to improve operation and contribute in organizations success. WORK EXPERIENCE

Convention Center – Movenpick free zone November 2012- Present Working as senior sales manager – Convention center

● Responsible for all banquet events

● Dealing with clients

● Ensuring standards of quality and customer service

● Dealing with customer complaints and comments

● Reviewing the guest feedback to maintain future business

● Organizing for special promotions and packages

● Product knowledge training with professional team

● Monitoring and updating banquet sales forecast

● Offering advice to customers regarding menus options

● Meeting sales targets

● Product knowledge for all competitors

● Daily briefing with sales executives

● Ensuring all guest demands and details submitted to banquet department

● Following up with every single detail to meet customer satisfaction

● Prepares reports as requested: Sales Call Reports, Internal Sales Report

● Attends weekly sales meetings

● Attends weekly staff meetings

● Completes projects as determined by the director of sales and marketing Convention Center – Movenpick free zone November 2008 - 2012 Working as sales manager

● Respond to sales inquiries from potential clients and customer seeking meeting spaces, food & beverage services. Etc..

● Host and entertain clients and maintain clients’ accounts

● Ensuring standards of quality and customer service

● Offering advice to customers

● Meeting sales targets

● Product knowledge for all competitors

● Determine rates, prepare proposals, negotiate contracts, service accounts and analyze business lost for the hotel

● Develop sales plans and strategies to meet or exceed established banquet revenue

● Partner with operations department to ensure full participation in meeting customer demands Convention Center – Movenpick free zone November 2007 - 2008 Working as Senior Sales Executive

● Develop and implement annual sales & marketing plans to increase hotel revenue

● Research for new clients

● Handle –day to day communications with clients

● Meet weekly with director of sales and daily with senior sales manager

● Attend industry events and meetings

● Research for new marketing campaigns

EDUCATION

High School- Bac II life science 2003-2004

Omar Faroukh -Lebanon

B.A Hospitality management 2003-2005

AUL university Beirut

PERSONAL CHARACTERISTICS

● Responsible in everything.

● Hard working and efficient.

● Flexibility, proactive and service oriented building value based relationship

● Self-motivated and able to motivate others.

● Ability to solve problems.

COMPUTER SKILLS

● Word

● Excel

● Access

● Power point

● Expert on Microsoft office

● Expert on Fidelio system

● Expert on innfront system

Royal Plaza Hotel- Beirut

June 2006- 2007

Working as front office agent

Reservation department

Banquet sales executive

Marriott Hotel - Beirut June 2004-2005

Trainee as housekeeping supervision

Trainee as front office agent

LANGUAGES

● Arabic: Written and Spoken

● English: Written and Spoken

REFERENCES

● Available upon request.

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