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Cleveland Heights, OH
October 16, 2021

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Tanisha Safo

PHLEBOTOMIST, Epic Consultant, Direct Support Professional

Cleveland Heights, OH 44121


Authorized to work in the US for any employer

Work Experience


The Cleveland Clinic - Mayfield Heights, OH

July 2021 to Present

Medical Assistant/Phlebotomist

Chemisys Laboratory - Garfield Heights, OH

April 2021 to Present

Vital signs, obtaining urine specimens, venipuncture, data entry, insurance verification. Supervisor

Welcome House - Cleveland Heights, OH

October 2019 to Present


Grand Manner - South Euclid, OH

February 2018 to June 2019

• responsible for the professional and efficient operation of the assigned location.

• Ensures prescribed staffing coverage, a clean living environment for clients, staff compliance with service delivery and documentation as prescribed in each individual's ISP.

• Ensures compliance with all regulatory requirements.

• Schedules, supervises and evaluates the job performance of Direct Care Habilitation Staff.

• Responsible for interviewing, orienting, training and supervising new employees. Epic Help Desk Analyst

Stoltenberg Consulting

February 2018 to March 2018

Epic Module Cadence

Report any issues/resolved issues as quickly as possible Manage all support requests using an internal web based helpdesk ticketing system to ensure requests are properly documented and resolved in a timely fashion. House Supervisor


April 2017 to February 2018

• Responsible for scheduling of staff, billing, drs appointment.

• Managing all records for clients and employees.

Direct Support Professional


January 2016 to April 2017

Housekeeping Supervisor

JSI Janitorial Services - Solon, OH

April 2014 to November 2016

• Perform customer service duties, and handle all client requests or complaints in a timely manner. Follow up to ensure satisfaction

• Supervise, train, motivate, and develop team members

• Work with the HR department to ensure all jobs are properly staffed and trained

• Arrange for coverage in the event of an employee absence

• Disciplinary action and/ or termination of employees when necessary

• Perform regular inspections of building to ensure that specifications are being met

• Correct deficiencies in building whenever necessary

• Scheduling of special project work when requested or needed

• Ensure that all janitorial equipment is in good working condition and well maintained.

• Track and maintain supply inventory

• Ensure building safety and security for employees Phlebotomist

University Hospitals - Richmond Heights, OH

March 2015 to October 2016

• Responsible for obtaining specimens from patients through venipuncture for testing.

• Checking patients in



March 2015 to March 2015


Attend health screening events and perform venipuncture, b/p, weight, height, fingersticks, cholesterol checks, and nicotine testing. 10/04/2014 PHLEBOTOMIST

CURRENT Hooper Holmes

Attends health screenings and perform Venipuncture, fingersticks, height, weight, BMI, BP, and waist circumference. Registration of participants. Preparing specimens for shipment. PHLEBOTOMIST

Logistics Health

September 2014 to September 2014

Biometric Health screenings. Responsible for height, weight, BP, BMI, and Venipuncture. PHLEBOTOMIST

OnSite Health Diagnostics

July 2014 to July 2014

Attend health screening events and perform Venipuncture, height, weight, b/p, and waist circumference. Registration and preparing specimens for shipment. Certified Nursing Assistant (CNA)

Judson Retirement Community

March 2012 to February 2014

Maintain accurate records


Scheduled and accompanied patients to medical appointments Epic Inpatient Go-Live Support


Harris County Hospital District

December 2012 to December 2012

Elbow-Elbow, Shoulder-Shoulder support to end users.

Participated in training, implementation, modification and evaluation of the EMR(Epic).

Supported Epic Modules;Ambulatory;ClinDoc2, HOD.

I have been on 13 go lives.


The Children's Hospital Of Philadelphia

October 2012 to November 2012

I offered implementation, training, and go-live support coaching to end users providing technical assistance and education to physicians, mid-level providers, nurses and support staff. Taught the medical staff proper uses of EPIC EMR software as well as shorts cuts, troubleshooting, and workflow streamlining.

Credentialed in Epic;Modules CPOM and ClinDoc

Supported Epic Module;CPOE and ClinDoc.


Bon Secures Health System

September 2012 to October 2012

Provided elbow-elbow support on end user support

Participated in Just-in-Time client training to understand system usage. Assist clients analyst with issue troubleshooting

Supports Epic Modules;Ambulatory, Cadence, Inpatient, ClinDoc, and CPOE IMPLEMENTATION SPECIALIST

Advantage Technical Resourcing

July 2012 to August 2012

Collaborate with Physicians Specialist to facilitate personalization labs for the Physicians. MEDICAL ASSISTANT

Dr. Abunweya - East Cleveland, OH

February 2009 to 2011

• Administrative duties

• Patient Care

• medical history

• vital signs

• Venipuncture

PST, Physician Specialist Tech

Rebuild Physicians

2010 to 2010

templates, preference list, and favorites in Epic 2010/IUD with new order

ID numbers

Create user version Order Sets with new order ID numbers Worked as PST, Physician Specialist Tech

Supported of dictation of Dragon with the Epic System Supported Epic Modules; Order Entry, CPOE


Certificate in Phlebotomy

Shaker Heights, OH

December 2011 to February 2012


Huron School of Nursing


High school diploma

Shaw High School - East Cleveland, OH

August 2005


• Time Management

• Venipuncture (8 years)

• Epic (10+ years)

• EMR Systems (10+ years)

• Software Troubleshooting

• Phlebotomy

• Order Entry (10+ years)

• Help Desk (6 years)

• Vital Signs (10+ years)

• Patient Care (10+ years)

• Medical Records

• Laboratory Experience (8 years)

• Medical Office Experience (10+ years)

• Hospice Care

• Network Support

• Anatomy Knowledge

• Medical Terminology (10+ years)


• Operating Systems

• Insurance Verification (6 years)

• Desktop Support

Certifications and Licenses

Certified Phlebotomy Technician

February 2016

Certified Nursing Assistant

Healthcare Provider


First Aid Certification


Medical lab procedures: Phlebotomy — Highly Proficient February 2021

Selecting proper supplies based on physician orders for specimen collection protocol Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Familiar August 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Familiar

Nursing assistant skills — Proficient

June 2019

Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.

Full results: Proficient

Customer service fit — Proficient

June 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information



Vital signs



Medical Terminology

Wound Care




Medical Transcript

Proficient in Microsoft Software


CNA, EPIC, Clinical Analyst, Phlebotomist

Epic Help Desk Analyst

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