AYENI OLUWASEUN DAMILOLA

Plot **/**, Block *, Peninsula Garden Estate, Lekki/Epe Express Way, Lekki, Lagos. https://ng.linkedin.com/in/ayeni-oluwaseun-damilola • 0808. 206 1887 • 080*-***-**** • ado169@r.postjobfree.com PROFESSIONAL PROFILE

• Administrative Professional with over 5 years’ multifaceted experience in operations, business management and customer service.

• Adept at supervising the internal operations of organisations, including coordinating process development and implementation, staff hiring and deployment, and risk mitigation.

• Routinely demonstrates superior time management and problem-solving abilities, as well as excellent communication and leadership talents.

SKILLS PROFESSIONAL EXPERIENCE RCCG - (Fuller’s Field Parish), Ajah Lagos Jun 2015 Till Date Administrative Officer

• Attend Council as a non-voting member to report on status of all areas of responsibility and to receive direction in those areas. Serves as a member of the Council Advisory Team.

• Collaborate effectively with the Senior Pastor to guide, direct and manage the critical functions of the church to meet the long-term goals.

• Oversee and formalise contracts with vendors and service providers for services including security, parking, cleaning, catering, technology and so on.

• Supervise multi-disciplinary teams of staff including cleaning, maintenance, grounds and security.

• Facilitate annual planning and budget process to ensure that Council and all teams have measurable goals in place and provides the means for tracking progress. MTN Nigeria, Ikota Connect Store, Lagos Jan 2014 - Jun 2015 Customer Care Representative

• Educated customers on MTN products and services, functionalities, features and competitive advantage.

• Performed SIM SWAP on Customer lines using Siebel CRM applications, Minsat, Agility etc/

• Up and Cross sold MTN products and Services (Telemarketing) to grow spend.

• Resolved all enquiries and requests of customers as well as informed customers of status of their complaint, query or request and record details of contact.

• Ensured Key Customer Data was adequately captured, prompt documentation of transactions and collected data and information on customer care needs/issues. Comprehensive High School, Ekiti State Nov 2012 - Oct 2013 Teacher - Vocational Department (NYSC)

• Present lessons in business studies and Economics to JSS3 AND SS2 students, and also prepared them using the syllabus for the 2013 certification.

• Leadership and organisational skills • Resource and staff allocation

• Customer service excellence • Strategic and tactical planning

• Process improvement/change

management

• Communication and interpersonal skills

• Relationship building and management • Problem solving/issue resolution

• Business development/growth • Staff development and leadership

• Provided individualised instruction to each student by promoting interactive learning.

• Created and distributed educational content (notes, summaries, assignments etc.)

• Assessed and recorded students’ progress and provided grades and feedback,

• Collaborated with other teachers, parents and stakeholders and participated in regular meetings.

EDUCATION Osun State University, Oshogbo, Osun State 2007 - 2012 B.Sc. (Hons) Business Administration

Winners College, Ojo, Lagos State 2002 - 2005

Senior Secondary School Leaving Certificate (SSCE)

TRAINING

• MTN Customer Service Certification (How May I Help You) 2014

• Certificate in Entrepreneurial Education Info -Tech Enterprise, UNIOSUN 2011 AWARDS

• Certificate of Honour FRSC CD Group (Grand Member) - NYSC Ikole LGA. 2013

• Certificate of Honour Nigeria Christian Corpers Fellowship – NYSC Ekiti State 2013

• Certificate of Stewardship, RCCG Ekiti Province 1 2013