MARIEL MAE M. MANGUBAT

Vito, Tagaytay, Minglanilla, Cebu

ado143@r.postjobfree.com

+639*********

Summary

• To obtain immediate employment with growth potential, where my technical and interpersonal skills can be utilized and advanced.

• Personal qualifications: Inspire team commitment to meet company goals, management, objectives and high-quality performance standards; ability to work independently, as well as part of a team; detail-oriented, accurate and efficient.

Experience

Whatagraph

Part-time Freelance

Lead Research Specialist

August 2021 – Present

• Uses Google Suites, Microsoft applications, Salesforce, Slack, Cognism, and Zoom Info in performing the tasks

• Responsible for qualifying accounts into possible sales leads

• Reviewing up to 500 accounts per week through Cognism, ZoomInfo, LinkedIn and any other lead research- related tools to qualify accounts and add the decision makers’ contact information for the Sales Team to contact

TELETECH

12F, e-bloc 2, I.T Park, Lahug, Cebu City, 6000 Cebu Operations Supervisor

February 4, 2021 – Present (Rendering resignation)

• • Lead and supervise a group of employees, and adjust the supervision style depending on the headcount

• • Responsible for evaluating a team of employees of their performance and delivering feedback, positive or critical, depending on the employee and the situation.

• • Report the department metrics to department directors and other upper management

• • Develop strategies and methods to increase metrics and performance

• • Responsible for elevated customer support for customers who have requested to speak to managers or with someone with more authority

TELSTRA INTERNATIONAL PHILIPPINES, INC.

9F, e-bloc 2, I.T Park, Lahug, Cebu City, 6000 Cebu Subject Matter Expert

October 21, 2019 – February 3, 2021

• Provide formal development to new staff on products, services, systems, and processes

• Provide expert knowledge to staff on products, services, and systems

• Provide expertise, analysis, and guidance to staff in the resolution of complex or escalated customer complaints and/or issues arising on the job

• Provide new process & product update communications to the team/center

• Identify system and process improvements and represent these changes for implementation TELETECH

12F, e-bloc 2, I.T Park, Lahug, Cebu City, 6000 Cebu Lead Associate – Foxtel Credits and Complaints POC March 13, 2019 – October 20, 2019

• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

• Maintained daily record of open and close credits ensuring the program can deliver the resolution pertaining to disputes or complaints.

• Analyzed daily and weekly percentage compliance ensuring Foxtel is able to meet the business goals Site Resolution Cell – Complaint Case Manager

August 27, 2018 – March 12, 2019

Foxtel Retention Billing Consultant (Greenfield)

March 2017 – August 2018

Foxtel Complaint Resolution Cell - Case Manager

April 2017 – May 2017

Foxtel Temporary SME

February 27, 2017 – March 7, 2017

Foxtel Sales and Billing Consultant

August 2016 – April 2017

Teleperformance

Teleperformance, Inez Villa St, Apas, Cebu City, 6000 Cebu CUSTOMER SERVICE REPRESENTATIVE (Claims Specialist) November 2015 – July 2016

SALES REPRESENTATIVE

March 2012 – May 2012

Educational Background

CEBU INSTITUTE OF TECHNOLOGY – UNVERSITY

Bachelor of Science in Chemical Engineering (Undergraduate) June 2010 – March 2015

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