Aaron Hitlall

ado0ze@r.postjobfree.com

727-***-****

SUMMARY OF QUALIFICATIONS

Talented and resourceful individual offering a unique blend of cross-functional skills resulting from 9 years of foreclosure law & REO experience. I am an excellent self-starter who shows initiative and can conduct business in a professional manner. Highly proficient at building sound relationships and determining client needs. Possess good customer relation skills, presenting a positive image. Career skills and knowledge include the following:

Knowledgeable in eportal & e courtesy systems Attention to detail

Reliable and trustworthy Proficient in MS Word Excel and Outlook

Knowledgeable in caseaware and amicus systems Ability to multitask

EXPERIENCE:

US Bank

08/2020-12/2020

Mortgage Closing Documents Processor

●Review and certify mortgage loan documents.

●Archive and store certified documents.

●Communicate with clients current status of documents received.

Bic Graphics

04/2019-12/2019

Customer Care Representative

●Handle incoming calls for resolution.

●File claim disputes on behalf of account holders.

●Follow up with account holders to provide updates and account disposition status.

Matrix Medical Network 08/2018-02/2019

Call Center Representative

●Make outbound calls to schedule Medicare Nursing Visits.

Protect My Car 06/2018-09/2018

Call Center Sales - Call Center

●Receive inbound and outbound sales calls and customer service issue calls.

24/7 Intouch Ulta Beauty Services 12/2017-01/2018

Customer Service - Call Center Seasonal Agent

●Receive inbound calls to resolve all customer inquiries and complaints during the christmas sales season.

Consumer Title and Escrow Services 12/2013-11/2017

Title Examination & REO Specialist

●Examine HOA estoppel reports and lien searches REO properties.

●Support litigation attorneys in case review and document upload.

●Communicate litigation or negotiation status to clients and customers keeping them updated

●Prepare fee breakdown for closings and analysis reports for recommended litigation or negotiations. To include review and balancing property unit fee ledgers and accounting billing statements.

●Communicate with association management and legal counsel on title issues.

●Manage client files and reporting in litigation/title systems.

●Draft and prepare client fee approval documents and authorization forms which decreased curing time for lien and violation issues.

●Negotiate real property settlements on behalf of clients saving them over $1million a year from 2014-2017.

Law Offices of Douglas Zahm, P.A. 10/2008-9/2013

Legal Assistant and Supervisor

●Supporting sales department in various functions and operations.

●Supervisor of incoming document processing and outgoing mail/document departments which lead to research and implementation of new mailing methods and contractors saving the firm 25% of outgoing mail expenses across the board.

●Development, research and oversight of new processes and requirements formulated within the past two years for ePortal filing procedures and all county filing exceptions resulting in streamlining processes and increased efficiency in document filing, and service.

●Documented and instituted procedures for eservice of esquires. This also included monitoring of the firm’s incoming service of court documents inbox as well development of a viable mail/email/fax correspondence and distribution system firmwide.

●Assisted in the development of a new filing system along with archive procedures for all active and closed files resulting in paperless filing and increased productivity for the firm.

●Handled day to day administrative tasks related to document management and docketing.

Xanthus Higher Education Loan Services 01/2004-05/2006

Customer Service and Sales - Call Center

●Handle incoming and outgoing student loan application calls and answer processing questions.

●Process 10- 30 pre-qualified loan applications each week.

EDUCATION:

1984-1988 St. Joseph High School St. Croix, USVI

●High School Diploma

1988-1989 Andrews University Auxiliary Campus Trinidad

●1yr Business Administration Studies

1995-1996 University of the Virgin Islands St. Croix

●1yr Liberal Arts

PROFESSIONAL REFERENCES:

John Tagaras - Direct manager at Consumer Title and Escrow Services

ado0ze@r.postjobfree.com - 727-***-****

Larry Hensch - Owner and president of Amazing Lock and Video

ado0ze@r.postjobfree.com - 727-***-****

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