Electric Energy Emergency Management
Resume:
Ana Cláudia Macedo Rosa
Risk Management professional specialized in Business Continuity Management
Applied knowledge in Issues Management and Crisis Management
Project Management Professional (PMP) certified by Project Management Institute.
Certified Business Continuity Professional (CBCP) by Disaster Recovery Institute International.
ISO 22301 Business continuity Management Lead Auditor PROFESSIONAL EXPERIENCE
Issues Management & Media Analyst – Issues Management and Media Relations, Communications Branch
Ontario Ministry of Advanced Education and Skills Development – May 2017 – Present Leads media and issues analysis for the Ministry of Advanced Education and Skills Development:
• Supporting the divisions by identifying emerging issues and developing strategies and plans to mitigate them.
• Researching media to identify current and emerging issues, assessing their impact, and determining the connection with ministry priorities.
• Forecasting and briefing Cabinet Office on the ministry's current, upcoming, and potential issues.
• Developing written material such us: briefings, issues management plans and QAs to support minister’s needs.
• Analyse the complexity of issues to assess risks and provide consultation services to internal areas on their issues management plans assembling
• Develop stakeholder materials through an issue lens to respond potential issues under procedural mitigation techniques.
• Undertaking assigned projects to promote the compliance and maintenance of internal systems, processes, and quality controls.
Business continuity and Crisis Management Specialist Procom / PricewaterhouseCoopers Canada – October 2016 – May 2017 Acted as a private contractor to support PwC Canada teams:
• Developing polices, procedures and manuals to support the implementation of business continuity Management program for the largest food and drug retail Canadian Company
• Executing the risk assessment for one of the big retailers in Canada, providing recommendations on its findings and performing follow-up visits to monitor the progress of the corrective plans roll-out.
• Researching best practices to ensure compliance with business continuity Management for a British Columbian Insurance company. This job also included the dissemination of processes and security practices to improve employee awareness.
Director of Risk Consulting - SME - Subject Matter Expert for Business Continuity Management
PricewaterhouseCoopers, Sao Paulo Brazil – March 2007 – September 2016 Lead multidisciplinary teams to provide risk management and business continuity consulting services with emphasis on the following achievements:
• Establishment of a business continuity management program for a Spanish insurance and reinsurance company
• Business continuity plan assembling for one of the biggest retail banks operating in Brazil
• Disaster recovery strategy and business continuity plan for the major Brazilian Clearing House
• Evaluation of the best Recovery Strategies and Emergence Recovery Plans building for one of the largest worldwide automotive companies operating in Brazil
• Business impact analysis study for Brazilian Electric Energy Trading Chamber to build its Recovery Strategies
• Elaboration of business continuity management policies and recovery strategies for an American wholesale banking operating in Brazil.
• Operational Resilience Program implementation for the largest electricity distribution group in Brazil
• Developing the business continuity plans and the incident management system for Rio de Janeiro City Hall. Its also includes the emergence management drills focused on the improvement of readiness to deal with 2016 Olympic Games thereat scenarios.
• Risk assessment focused in a natural disaster scenario for the Manaus City Hall
• Supporting one of the largest French retailers operating in Brazil in a real moment of disaster. Establishment of the Crisis Command Center in order to facilitate the decision- making process and the escalation of response teams. We also guided the spokesperson to deal with media and regulatory agencies.
• Lead the crisis management and business continuity program implementation in one of the third largest direct selling companies in the world
• Conduct the Risk Assessment and Business Impact Analysis for a Brazilian company engaged in retail sales of medications, personal care and beauty products
• Implement the business continuity Program for one of the insurance companies that operates in Brazil.
Manager of Risk Management Area – Operations & Technology Division BankBoston Banco Múltiplo /Itaú – September 2004 – March 2007) Coordinating risk management and business continuity activities for the international branches of the bank:
• Establishing business processes, framework, and best practices to the implementation of the business continuity management program
• Responsible for evaluating and monitoring the compliance and effectiveness of its plans as well as measuring and benchmarking the successful review of the plans
• Advising and providing program management support on the implementation of the disaster recovery and business continuity Plans for Latin America branches. Ana Cláudia Macedo Rosa
2201- 31 Bales Avenue, Toronto ON, M2N 7L6
• Leading the implementation of partnerships with stakeholders in the field of risk management to identify synergies and exchange information and best practices;
• Monitor and evaluate risk exposure levels through the KRI-Key Risk Indicators to predict risk/vulnerabilities and advising on the best mitigation strategies.
• Coordinating the vendor management program implementation. It aims to seek the alignment of key suppliers with disaster recovery and business continuity best practices adopted by the Bank.
• Establishing communication tools, training and awareness initiatives for the bank’s staff and interested parties on the readiness to deal with operational disruptions. Senior Consultant – Practice Advisory Operational Effectiveness PricewaterhouseCoopers Brazil – December 2000 – September 2004
• Implement project management office for several clients by promoting the contribution of the methodology of the PMBOK (Guide to the Project Management Body of Knowledge, PMI Standards Committee).
• Managing projects of great complexity highlighting the action focused in the disciplines: Planning, Managing scope, time, budget and risks with emphasis on the following achievements:
• Project Management of the deployment of the business continuity management and early warning system for one of the largest electricity companies in Brazilian
• Project Management Office for the Pipeline Integrity Program in major Oil and Gas Brazilian company.
• Analysing business impacts associated with operational disruptions for a large and international retail group.
EDUCATION
Seneca College – 2016-2017
Post-Graduate Certificate in Public Relations and Corporate Communications Fundacao Instituto de Administracao da Universidade de Sao Paulo – FIA/USP – 2007- 2009
Internacional Executive MBA
Universidade Federal da Bahia (Brazil) – UFBA – 1991-1996 Bachelors of Business Administration
EXPERTISE
• Fluent in English, Portuguese and intermediate level Spanish.
• Analytical and Problem Solving.
• Disaster Recovery and Business Continuity Management (Certified by DRI – Disaster Recovery Institute).
• Project Management (Certified by PMI – Project Management Institute).
• Advanced Microsoft Office user – including developing reports, documents, analytical charts and graphs and presentation materials.
• Business Continuity Management Tools (SunGard LDRPS and X-Corp Suite)
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