Pamela Phillips

**** *. **** *** *-**

Charlotte, NC 28208

Home: 980-***-****

ado07q@r.postjobfree.com

Objective: I am interested in working with a company to provide

excellent customer service. I am self-motivated and work well with others.

I exceed my expectations in any position that I acquire.

Experience:

Ameribergen Source/Lash Group- Charlotte, NC

Benefits Verifications Specialist

October 2015- Feb 2016

Verified Benefits of Patients with various Insurance Companies

Spoke with Doctors and Pharmacists about Medications that need prior authorizations

Document every account after every call

Connextions - Charlotte,NC

Retail Help Desk

November 2011- July 2013

Assisted Pharmacists with Patients prescriptions rejected claims

Override Prior authorizations for Pharmacist Assistants and Pharmacists

Go Over Medications with Customers

Spoke with Doctors about Patient Prescriptions that need Prior authorization

iQor Corporation - Charlotte, NC

Customer Support Representative

September 2007 - January 2009

Address/research billing inquiries

Perform collections/recovery tasks

Process credits/payments

Resolve account/product/service concerns

Exceed/maintain recovery goals

Maximize recoveries through inbound/outbound communications

Negotiate payment arrangements

CitiFinancial- Fort Mill, SC

Call Center Operations

June 2008 - September 2008

Collection/Recovery Services

Credit Card Support Services

Customer Support

Financial Services

Sprint PCS - Charlotte, NC

Customer Support Representative

September 1999 - September 2006

Activate/update accounts

Address/research billing inquiries

Process credits/payments

Resolve account/product/service concerns

Exceed/maintain recovery goals

Charlotte-Mecklenburg Schools - Charlotte, NC

Administrative Assistant

June 1996 - January 1999

Perform clerical duties

Answered phones

Provided Customers with transcripts and school records

Provided assistance to school personnel

Knowledge of all office equipment including the microfiche and computer

Education

Myers Park High School- Charlotte

General Studies

June 1983

Unique Business Services

Computer Training Charlotte, NC

Data Entry

South University

Business Management May 2013

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