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Customer Service Crew Member

Troy, NY
August 01, 2021

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****A Marlin Drive (C) 315-***-****

Clay, NY 13041


A hard working self-starter with 17+ years’ experience in customer service, managing and restaurant services.

Computer/Electronic Skills:

Microsoft Word and Excel, Cash register, multi-phone lines, fax machine Education and Training:

High School Graduate


Medical Answering Service, Syracuse, NY

Assistant Supervisor 02/2014-present

Handle questions and concerns with customers, assist with 64 counties, data entry, approve county forms verification, add medical doctors to medical database, add new vendors and new Medicaid enrollees. Stay up to date on New York State procedures and protocols and insurance guidelines, Supervise employees. Moe’s, Cicero, NY

Crew Member 11/2013-02/2014

Maintain food safety standards, ensure a high food quality level, customer service, operate a cash register, follow cash handling procedures by properly processing cash and credit card transactions, daily documenting and recording of products, perform food prep duties.

Panera Bread, Cicero, NY

Front Line Customer Service 11/2013-02/2014

Customer service, food preparation, operates cash register, follow sanitary and food guidelines, handles cash and credit card transactions. Denny’s Restaurant, Syracuse, NY

Server, Cook, Shift Supervisor 01/1997-10/2013

Greet customers, lift heavy materials, food preparation, complete cash, credit card and discount transactions, follow safe food handling regulations, product inventory and delivery, worked directly with restaurant managers, operate cash register, provide hospitality services when needed, create work schedules when needed, supervise lower level employees

Maria Obit Page 2

B&B Office Express

Secretary 02/2006-05/2006

Process internet orders, open new accounts, customer service, answer multi-line phones, handled billing, filing, complete forms in accordance with company procedures, make copies of correspondence and other printed material, processed daily mail, operate office equipment

Sutherland Global Service

CSR Outbound 05/2003-09/2003

Hard selling to new and existing customers, resolve customer inquiries, internet sales, customer service

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