LAURIE A. ECKENRODE

**** ****** **** ******

Pittsburgh, Pennsylvania 15216

412-***-****

OBJECTIVE

To obtain a position that will utilize my computer and customer service skills, along with

my vast experience in banking, marketing, insurance and loans, and will allow the

opportunity for my professional growth and development.

EDUCATION

Robert Morris College, Marketing and Management 1980-1983

Pittsburgh, PA

University of Pittsburgh, Business 1981-1982

Pittsburgh, PA

CCAC, Business 2002-2003

Pittsburgh, PA

EMPLOYMENT

Tri Valley Service Federal Credit Union 2010-present

Marketing /Sales/Teller

Knowledgeable and proficient in Microsoft Excel and Word

Experience in preparation of IRAs, tax documents, 401Ks, annuities, pension

plans and other related documents.

Prepare all proposals for new and prospective clients.

Responsible for all company bookkeeping, company transactions and preparing

and making company deposits in a timely manner.

Responsible for inventory and ordering of all office supplies.

Covenant at South Hills-Dining 2008-2010

Room Server/housekeeping

Maintained housekeeping duties

Prepared and served patient meals

Assumed general customer service duties

Care of Elderly 2002-2008

Caregiver

Responsible for all feeding, cleaning and upkeep of apartment

Handled funds and payment of bills

Completed necessary errands

Occupied with games and mind stimulating activities

Prepared clothes and medicine dosages for the next day.

National Benefits 2005-2008

Administrative Assistant

Knowledgeable and proficient in Microsoft Excel and Word

Experience in preparation of IRAs, tax documents, 401Ks, annuities,

pension plans and other related documents

Responsible for all company bookkeeping, company transactions and

preparation of timely company deposits

Responsible for inventory and ordering of office supplies.

Supercuts 2005-2006

Customer Service Representative

Responsible for all cashier related duties, taking credit cards, cash and

checks.

Recommended in-store products to customers

Responsible for store upkeep and appearance to insure optimum customer

satisfaction

Responsible for inventory and ordering of salon supplies.

Scheduled appointments

Liberty Agency 2001-2002

Receptionist

Responsible for preparing proposals for all new and prospective clients.

Handled all incoming and outgoing phone calls for sales agents and assumed

general office duties.

Made and prepared company deposits.

Eckenrode Agency Inc. 1979-2000

Administrative Assistant

Processed all calls and performed all general office duties

Promoted to personal claims manager--processed all incoming/outgoing claim

reports and mailing.

Assisted with all disputed claims adjustments, maintained automated claim files

and had heavy phone contact with company representatives.

Promoted to Administrative Assistant to the President--responsible for the

organization of all clerical functions, all scheduling and monthly reports and had

heavy company and client interaction.

Responsible for all company bookkeeping and made/prepared all company

deposits.

CERTIFICATIONS

Notary Public

Licensed Property/Casualty Agent

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