Hilda Ramos

Charlotte, NC *****

803-***-**** adnztd@r.postjobfree.com

PROFESSIONAL SUMMARY

A healthcare professional with 15+ years of experience that is skilled and well versed in donor center operations, to include supervising and training of personnel as a lead technician. Have a comprehensive understanding of Federal and State regulations. With excellent customer service skills, and proficient in reading, writing, and speaking fluent Spanish Certified Medical Manager, Medical Office Assistant, and Phlebotomist. SKILLS

PROFESSIONAL EXPERIENCE

TEAM LEADER, MOBILE OPERATIONS 09/2017 to Present One Blood – Charlotte, NC

• Provides leadership, instruction, and guidance to the collection staff mobile blood drives and other branches.

• Ensures personnel follow applicable policies and procedures.

• Assist with the recruitment of potential donors.

• Perform quality assurance for review of all donor records and regulated documents for accuracy and completion.

• Maintains accountability of equipment and supplies for mobile and branch operations.

• Monitors deferrals and performance to identify training needs or equipment issues. PHLEBOTOMIST 03/2011 to 08/2017

Quest Diagnostics – Columbia, SC

• Collected specimens according to established procedures.

• Performed departmental-related clerical duties when assigned, such as data entry, inventory, stocked supplies, and answered phones.

• Responsible for data entry requirements for patient registration, test order requisitions and managed standing orders.

• Assisted with compilation and submission of monthly statistics and data. Hilda Ramos

• Excellent written and oral communication

skills

• Planning and development

• Multidisciplinary team collaboration

• Data collection and management

• Works well independently and group

settings

• Excellent problem solving skills

LEAD TRAINER/PHLEBOTOMIST SUPERVISOR 02/2003 to 02/2011 Fort Bragg Blood Donor Center – Fort Bragg, NC

• Trained and supervised over 20 military and civilian personnel on collection and processing procedures.

• Utilized standard operating procedures to prepare, process, and record maintenance according to local, state, and federal regulations (FDA, AABB, and JC).

• Monitor Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.

• Routinely collaborated with department managers to correct problems and improve service

PHLEBOTOMIST 12/2000 to 01/2003

Healthcare Staffing – Fall River, MA

• Performed home-based phlebotomy functions for patients with no transportation.

• Prepared and organized patient specimens for testing.

• Managed chain of custody for urine drug screens.

• Maintained data entry and HIPPA compliance for laboratory information systems. EDUCATION

Newbury College, New Bedford, MA Certificate Program Medical Manager, 2001

Medical Office Assistant, 2001

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