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Agency Manager Plains

Location:
Greenwich, CT
Posted:
August 01, 2021

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Resume:

Eඅൾඇൺ Aൽඈඏൺඌ ඈ

Greenwich, CT ***** 203-***-**** adnzsq@r.postjobfree.com

Goal-oriented travel management professional with over 35 years of experience working within organizations ranging in size, value, and business scale. Works with business executives and all levels of staff to deliver quality booking options that fit individual schedules. Dedicated to timeliness, cost-effectiveness, and supporting attainment of challenging business objectives. Policies and procedures development

Travel arrangements

Travel insurance

Business Development

Staff Management

Business planning

Financial Management

Sales and marketing

Microsoft Office

Budgeting

Travel Agency Manager, 2011 to 2020

Altour Milne Travel – White Plains, New York

Prepared necessary travel documentation for national and international trips to diverse locations. Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.

Worked closely with top executives and assistants to meet compliance with strict business schedules. Managed four branch offices with strong focus on achieving high levels of client praises and loyalty. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Established team priorities, maintained schedules and monitored performance. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Directed training and retraining of employees to boost performance and enhance business results. Effectively supervised staff of sixteen personnel by implementing company policies, protocols, work rules and disciplinary action.

Opened and closed location and monitored shift changes to uphold successful operations strategies and Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

maximize business success.

Identified and diminished performance gaps by coaching and supervising sixteen subordinates.



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