Ritesh Shah

Seeking assignments in Training and Development / Team Management / Customer Relationship Management / Retail Management with a high growth-oriented organizations

EXECUTIVE SUMMARY

A dynamic professional with around 19 years of cross-functional experience in the areas of Training & Development, Operations, Customer Service and Team Management.

Currently working as Training Consultant with NIIT Ltd. Since past 8 years

Experienced and dynamic corporate trainer with excellent communication, management, and team-building skills.

Able to design and implement a variety of training programs for multiple purposes.

Comfortable working in any industry with groups of all sizes

Pursuing MBA in HR

Pursuing Diploma in Training & Development from Indian Society for Training & Development

PROFESSIONAL PROFILE

NIIT Ltd. Since October 2012 till date

Job Profile: Designation: Training Consultant

Interacting with Clients, analysing their needs and thereby delivering effectively structured training solutions.

Monitoring the overall administrative needs of the Project PAN India

Conducts and directs activities to identify potential hazards and develops safety action plans to correct any non-compliance issues and work with operations and management for implementation

Delivers and coordinates safety training for management and field personnel in accident prevention techniques, compliance with PNGRB and company safety policies, procedures and programs

Develops training for employees in the facility; delivers training as requested by management and according to the employee lifecycle

Mentoring Trainers PAN India on various project requirements from time to time

Conducting evaluations for recruiting new trainers for various projects

Working as SME on projects basis and providing valuable inputs in terms of trainings delivery, client management and team management

Inspired team commitment to develop goals through assigning tasks that maximize individual and team strengths and capture immediate results.

Training Inventory Management – Reconciliation and management

Support in submitting statutory and benefit remittance on time

Conduct Pre and Post Training evaluation and monitoring effectiveness of the trainings

Conducting Train the Trainer programs every quarter and updating trainers on new developments in the products and processes for various clients

Give on the Job Coaching and mentor client staff so as to develop Customer First attitude

Prepare Monthly Training Calendar with the help of all the Regional Managers and Area Managers and share it with the stakeholders and trainers. Ensure all trainers follow the calendar and changes if any are accommodated post approval from stakeholders.

Creating customized content for clients as per their requirements.

Creating various checklists and evaluation sheets for evaluation of trainers from time to time.

Clients handled:

Intel India Ltd.

Vodafone India Pvt. Ltd.

Mahindra and Mahindra Ltd.

Reliance British Petroleum Marketing Ltd. (RBML)

Reliance Jio Infocom Ltd.

Reliance Capital

Topics for Sessions Delivered:

Communication Skills

Selling Skills

Customer Service

Customer Service Process

Product and Process – Telecom

Product and Process – Petroleum

HSE training at all responsible locations (Oil & Gas Industry)

MS Office

Negotiation Skills

Achievements:

Award for Star of Quarter for the Quarter January to March 2019.

Award for Unstoppable Commitment towards work for year 2015 - 16

Award for Excellence in Work for Year 2014 - 15

Award for Star of the Month for April 2015

Appreciated by Vodafone India for Creating Delight at Work in March 2015

Award for Star of the Month for December 2014

Channel Play Ltd. Since July 2010 till October 2012

Job Profile: Designation: Competency Development Trainer

Interacting with Clients, analysing their needs and thereby delivering effectively structured training solutions.

Monitoring the overall administrative needs of the Project in West Zone

Support in submitting statutory and benefit remittance on time

Conduct Pre and Post Training evaluation and monitoring effectiveness of the trainings

Conduct regular audits at Nokia Care Centres to understand the needs for training and evaluation of training effectiveness

Give on the Job Coaching to all the Front Desk Executives and Managers so that Customer Delight is ensured

Prepare Monthly Training Calendar with the help of all the Regional Managers and Area Managers

Chart out effective travel plan for the monthly calendar prepared

Clients handled:

Nokia India Pvt. Ltd.

NIS Sparta Ltd. Since November 2009 to July 2010

Job Profile: Designation: Operations Manager - Maharashtra

Monitoring the overall administrative needs of the training project

Liaise with vendors for all Services required for the training project

Co-0rdinate with external training venue providers and tie ups as required

Support in submitting statutory and benefit remittance on time

Submission of training MIS to the Head office on time. Sign off on all collaterals with the trainer of the program.

Assist various functional trainers in a timely and helpful manner.

Clients handled:

Ministry Of Rural Development

Ministry Of Panchayat Raj

Dale Carnegie Training Institute May 2009 to July 2009

Job Profile: Designation: Centre Administrator

Monitoring the overall administrative needs of the training centre

Liaise with vendors for all Services required at the training centre

Co-0rdinate with external training venue providers and tie ups as required

Inventory Management – Reconciliation and management

Support in submitting statutory and benefit remittance on time

Ensure all legislation relevant to the organization and all regulations are adhered, to ensure that the organization is compliant

Submission of Cost sheets and Inventory Sheets to the Head office on time. Sign off on all collaterals with the trainer of the program.

Assist various functional trainers in a timely and helpful manner.

Aptech Ltd. May ’2007 to April 2009

Job Profile: Designation: Sr. Executive - Trainer

Interacting with Corporates, analysing their needs and creating customised training content thereby delivering effectively structured training solutions.

Evaluating and assigning Trainers for the training programs.

Devising and modifying incentive structure for trainers.

Achievements:

Received appreciation from Home Solutions Retail India Ltd. for the Customized Content Developed

Corporate Clients handled:

Home Solutions Retail India Ltd

Seven Rings International Ltd.

Axis Sales Ltd.

Axis Bank Ltd.

Barclays Bank

Content Development:

SOP (Standard Operating Procedures) developed in simple and understandable format.

Navkar Ayurved May ’2004 to April ’2007

Job Profile: Designation: Sales Manager

Leading a Team of Sales Executives.

Ensuring achievements of monthly targets.

Accompanying Sales Executives on Sales Calls.

Monthly Sales reviews.

Coaching and Mentoring Sales Executives.

Icon InfoTech Pvt. Ltd. May ’2001 to April ’2004

Job Profile: Designation: Sr. Marketing Executive

Selling Computer Systems and Accessories.

Bidding for Government Tenders and executing orders on behalf of the company.

Achievements:

Secured the Tender from the Government of India/Maharashtra Irrigation Department amounting to Rs. 1 Cr. for the company.

ACADEMIC CREDENTIALS

Board

School / College

Year of Passing

Percentage

SSC

Mulund English High School, Maharashtra Board

1996

62%

HSC

S. K. Somiaya College of Arts, Commerce & Science, Maharashtra Board

1998

60%

B. Com.

S. K. Somiaya College of Arts & Commerce, Mumbai University

2001

54%

MBA – HR

Himalayan Garhwal University

Pursuing

Pursuing

PG – T&D

Indian Society for Training & Development

Pursuing

Pursuing

IT SKILL SET

Skill

Version

SAP

Sales & Distribution Module version 4.6C

Accounting Software

Tally 6.3

Designing tools

Corel Draw, Adobe PageMaker, Adobe Photoshop

Authoring tools

Emptoris, Camtasia Studio, Adobe Captivate

Productivity tools

MS Office 2000

Online Training software

MS Teams, Zoom, Skype, Jio Meet

PERSONAL DETAILS

Date of Birth: 12 October 1980

Marital Status: Single

Language Known: English, Hindi, Gujrati, Marathi

Hobbies: Music and Singing, Watching Movies

Contact Number: 702******* / 982*******

E-mail: adnz4h@r.postjobfree.com

Hobbies: Music and Singing, Watching Movies

LinkedIn: www.linkedin.com/in/ritesh-shah-56ba6611

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