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Service Consultant Carina

Johannesburg, Gauteng, South Africa
July 29, 2021

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Address: * ******* ********, *** ******, Centurion, Gauteng 0157

Mobile: 081-***-****/081-***-**** Email:


Home Language : Xhosa

Other Languages : English, Zulu

Driver’s licence : Code 10


An organised, result-oriented customer service professional. Competent in building customer relationships with confidence and loyalty. An efficient individual with influencing skills. Able to adapt well to new environments and learn new processes quickly to achieve outstanding results.


To secure a challenging position within a growth-oriented environment where I will be able to use my skills and experience in the best possible way for achieving the company’s goals


Santam - 11/11/2019 - 17/12/2019

Client Service Consultant

Create new quotations for brokers acting on behalf of clients

Assist with broker queries regarding new business

Provide customer service to the brokers

Help increase the sales overall conversion ratio

Conducting needs analysis

Uploading of insurance applications

BCX - 02/05/2018 - 31/03/2019

Technical Officer

Responsible for the whole assurance value chain in a corporate fault test and management centre

Independently provide comprehensive testing for all special and non-voice related services to ensure a continuous data transfer service/facility as well as extensive faulty/fulfilment management to Telkom/BCX customers

Complete incident management on ITIL based CRM and Telecom systems

Test and diagnose data fault and voice faults/incidents

Maintain the relevant client's services based on client's service level agreement (SLA)

Deal with escalations

Engage and support service management

Engage with Technical Field Services, technicians and field management

Engage with corporate customer third parties, other testing centres and give updates

Operate in different testing systems for vast range of services to meet customer's satisfaction

Telkom - 01/08/2011 - 30/04/2018

Customer Service Representative

Answering incoming calls

Receive and review customer applications

Create orders and process quotes

Responsible for billing and porting of all business commercial applications

Dealing with requests and projects for all voice and data services on Fixed, Mobile, Fixed Mobile Convergence and Customer specific solutions across Business, Corporate and Government segments.

Manage customer queries, billing disputes and feedback interacting with customers, sales department, technical team, IT and credit management teams

Handle and enable customer contractual agreement

Ensure data integrity on all applicable systems

Telkom - 01/03/2007 - 31/07/2011

Front Office Consultant

Provide customers with excellent service by ensuring that they are served promptly

Deliver individual results through personal efforts and skills

Build and maintain strong relationships with internal and external stakeholders

Deal with incoming calls and managing queries

Address applications received via email and fax from customers

Consult with customers for additional information when required

Escalating outstanding requests

Processing of quotations

Investigate outstanding applications

Data capturing using different systems

Cape Peninsula University of Technology - 01/10/2005 - 09/10/2006

Computer Lab Assistant

Support computer lab operations

Support students to use computer software and hardware

Extend appropriate procedures, respond to queries and document resolution of repetitive issues

Develop records of students involved in computerized instructional support

Report faults and lab issues to IT manager

Handle lab equipment to clean keyboards, monitors and disk drives

Watch lab users while entering and leaving lab to secure equipment

Extend assistance towards computers and printer's support.

Clean, review and manage minor equipment maintenance to assure its operational condition


1.Cape Peninsula University of Technology

Bachelor’s Degree in Business Administration - 2015

2.Cape Peninsula University of Technology

National Diploma in Information Technology – 2006


Good communication

Time management

Staying cool under pressure

Goal-oriented focus

Customer Service




Creative Problem solving




Health Talks

Volunteer work



Member of Sleekgeek Health Club

Member of Miway Warriors Athletic Club

Former member of Khayelitsha Athletic Club


1.Mr. Thula Miya

Operations Manager at BCX

Mobile: 081*******


2.Mr. Mal Baloyi

Manager of Business Centre Operations at BCX

Mobile: 081*******

3.Mr. Stephan Swart

Operations Manager at Telkom

Mobile: 079*******

4.Ms. Carina Rey

Key Account Executive at Telebest

Mobile: 074*******


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