Operations Consultant E F
Resume:
Nicole Chiclana
l
adnx2v@r.postjobfree.com
Grayson, GA
linkedin.com/in/
nicolechiclana
S K I L L S
Brand Development
Public Relations
Email Marketing
Market Research
Team Leadership
Event Planning
Budget Management
Strategic Thinking
Copywriting
CERTIFICATIONS
Servsafe Instructor
Servsafe Proctor
Servsafe Manager
Servsafe Covid 19
E X P E R I E N C E
Life Purpose Coach
Bennett Leeson Coaching Grayson 2021 - Present A management professional responsible for strategic planning, budget planning, improving operational efficiency, team building and project management for the service industry.
● Assisted clients in transforming their lives and achieving their personal and professional goals.
● Provided insight, suggestions, new ideas and action steps for clients that aided them to more clearly define their life goals.
● Coached clients through major life transitions of grief, personal loss and career upheavel.
● Helped clients pinpoint obstacles that prevented them from achieving success.
● Financial Management of budget, forecast, review financial statements and manage business metrics.
● Develop key relationships with local community heads to build and create a consistent resource of new, timely local market information.
● Maintained files and documentation.
● Facilitated coaching sessions and consultations for individual and groups. BRAND OPERATIONS CONSULTANT
Deloitte & Touche Atlanta 2019 - 2021
Experience in relationship building and risk management consulting. Adept at analyzing policy and procedures, relaying information, and developing ways to improve brand loyalty.
● Coached clients through self discovery of barriers to success.
● Served as Brand expert to a portfolia of clients.
● Helped leadership create positive policies to move business forward and align with efficiency expectations.
● Liaised between C suite stakeholders and franchise teams to orchestrate the smooth application of new learning requirements.
● Provided targeted input on staffing and operations management plans to optimize implementation and risk management.
● Liaised with senior officers to ensure ongoing quality assurance program integrity.
● Lead training on new policy for clients, and senior management.
● Implemented procedural updates to correct deficiencies and improve operations.
● Assessed, monitored, and reported on operations policy updates.
● Manage progress for both routine and special projects simultaneously. Nicole Chiclana
adnx2v@r.postjobfree.com
Grayson, GA
linkedin.com/in/
nicolechiclana
E X P E R T I S E
Training gap assessment
Strategic planning
Policy/program development
Cross-functional team
management
R E F E R E N C E S
Amanda Wilson
Controller
Geneva Ramada Lakefront
Amandawilson@genevarama
dal.com
Christina Dejesus
Member Specialist
Partnerships of Ontario
adnx2v@r.postjobfree.com
Michael Moore
President
Fingerlakes Air
adnx2v@r.postjobfree.com
E X P E R I E N C E continued
OWNER PRESIDENT
Vintage New York Geneva 2015 - 2017
Led startup and opening of an education company and provided business development, creation of operational procedures, and workflow planning.
● Created successful viticulture courses.
● Promoted business on social media platforms to maximize brand identity and generate revenue.
● Developed business and marketing plans and prepared monthly financial reports.
● Completed frequent assessments of training materials, structure, and success rates in order to enhance the program.
● Managed operations and reporting of metrics.
FOOD AND BEVERAGE DIRECTOR
Hilton Garden Inn Auburn 2014 - 2015
A director who monitored and coordinated all facets of the department, including corporate events, marketing, community outreach, team development, budget creation, venue facilities management, contract negotiation, and entertainment.
● Developed and implemented strategies to enhance team performance, improve processes, and increase efficiency.
● Managed accounts payable, accounts receivable, and payroll.
● Discussed proposals with interested parties such as vendors, contractors, and facility review boards.
● Oversaw adherence to project timelines and budget constraints.
● Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
RESTAURANT MANAGER
Geneva Ramada Lakefront Geneva 2013 - 2014
Responsible for all facets of business, marketing, and project coordination.
● Assessed operational performance to measure compliance with regulatory, industry, and brand standards.
● Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
● Initiated negotiations regarding vendor contracts and kept updated records of contracts.
● Optimized profits by controlling food, beverage, and labor costs daily.
● Created a new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
● Managed accounts payable, accounts receivable, and payroll
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