Jacqueline N. Adams

adnwle@r.postjobfree.com

https://www.linkedin.com/in/adamsjacqueline/

585-***-****

adnwle@r.postjobfree.com 585-***-****

PAYROLL, HUMAN RESOURCES, OPERATIONS MANAGER

Increase Productivity Improve Service Levels Process Improvement Results-producing individual with significant experience in payroll processing, human resources and operations functions within payroll services, construction, and outdoor power equipment industries. Professional, flexible, personable, highly driven, and self-directed. Strong oral and written communication skills. Function seamlessly as an individual contributor and team member.

Analyze and process time-sensitive information within fast-paced environment. Exceptional organizational and time management skills. Develop mutually beneficial relationships and interface effectively with internal and external clients; focus on quality and customer satisfaction.

Operations Support Payroll Servicing Staff Recruitment Regulatory Compliance Training Supervision PROFESSIONAL EXPERIENCE

Techtronic Industries North America, Fort Lauderdale, FL 2020 – July 2021 Group Manager Payroll & HR Administrations

Manage payroll department functions including payroll processing, auditing, and revising payroll policies and procedures

• Drove continuous improvement throughout payroll department to reduce waste, increase productivity and improve service levels

• Partnered with company’s tax functions and external partners to effectively process tax payments, 1099 and 1042’s filings, 941 filings, W2 distribution, and required filings and forms

• Ensured compliance with company policies as well as federal, state, and local rules and regulations

• Collaborated with accounting team to effectively research reconciling items to ensure accurate and complete accounting records

• Post journal entries, reconcile, and analyze general ledger accounts according to general accounting principles

• Contributed to recruiting efforts and onboarding of new hires, including I-9/W4 Form and E-Verify

• Processed disability leaves and coordinated with Claims Administrator for proper handling of time away from work

• Maintained all headcount reports and organizational charts monthly, verifying accuracy Liberty Construction Services, Fort Lauderdale, FL 2015 – 2019 Operations Support Manager

Relocated from Braintree, MA to Fort Lauderdale, FL to direct a new team and implement processes and procedures in a growing region

• Appointed Power User of HH2 and Rental Results during roll out and subsequent maintenance of HH2 and Rental Results implementation nationwide

• Spearheaded job and cost code set-up within HH2 and Rental Results system

• Served primary contact for functional questions and escalated issues to appropriate teams in a timely manner

• Aided in the development and maintenance of operations flow, SOP’s, and training documents

• Collaborated with leadership to identify, prioritize, and implement initiatives to the Operations and Project Management Teams

• Oversaw all projects from start to finish including the management of issues/concerns on new policies

• Organized and tracked all COR’s / Subcontracts and other project related documentation

• Managed HR functions including recruiting, onboarding, open enrollment, and employee evaluations, resulting in selection of qualified, high performing staff

Jacqueline N. Adams

adnwle@r.postjobfree.com

https://www.linkedin.com/in/adamsjacqueline/

585-***-****

adnwle@r.postjobfree.com 585-***-****

Paychex, Inc. Henrietta, NY 2011 – 2015

Recovery Representative III

Supervised three team members and contributed as the go-to person for all questions/training

• Coached clients with various payroll inquiries, resolving complex issues and generating high customer satisfaction

• Served as member of the Due Diligence Resolution Team (DDRT)

• Prioritized work out of queue form in addition to working in other databases, reducing backlogs

• Exceeded expectations as a large contributor for abandoned rate and funds referred EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science (BS), Business Management, Minor: Marketing, St. John Fisher College, Bittner School of Business, AACSB accredited, Rochester, NY

Emerging Talent Series – Liberty Construction Services CERTIFICATION AND TECHNICAL SKILLS

• OSHA 30 Certified

• Microsoft Office (Word, PowerPoint, Excel, Access, Visio)

• ADP

• Kronos Time keeping system

• Paychex Internal Software

• Salesforce

• HH2

• Timberline

• Rental Results

• Procore

Contact this candidate