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Account Officer Customer Service

Location:
Lagos, Nigeria
Salary:
100000
Posted:
July 26, 2021

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Resume:

NKECHINYERE BLESSING AZUBUIKE

*, ******* **** *** ******, Off Ikenne Rd, Surulere, Lagos.

Mobile: 090********

Email: adnwg8@r.postjobfree.com

CARRER OBJECTIVE

Energetic customer service specialist eager to maintain strong customer service, interpersonal, communication and sales skills in addition to a good customer service experience and a strong desire to assist and retain customers for the growth of the company.

COMPETENCIES

Persuasive Speaking Skill

Ability to use positive languages

Self-Control

Empathy

Patience

PERSONAL PROFILE

Gender: Female

Nationality: Nigerian

State of Origin: Abia

Languages Known: English

PERSONAL SKILLS

Communication/Interpersonal Relationship Skills

Good Customer Relations Skills

Smart, enthusiastic and excited about making a difference

Focused, efficient, hardworking and a fast learner

Good listener and problem solver

Always willing to learn continually, improving personal skills by training and self-teaching

Interested in impacting work environment

TECHNICAL SKILLS

Microsoft Excel (Intermediate)

Efficient use of Microsoft word

Microsoft Power point

Xcally

OMS

WORK EXPERIENCE

Jumia Nigeria – March 2021 – Till date

Unit: Telesales

Position: Customer Service

Job Description:

Provide professional and courteous customer service to improve business performance.

Handle large amount of inbound and outbound calls.

Provide assistance to customers in a very pleasant and friendly manner.

Handle dissatisfied customers in a polite and professional fashion.

Inform customers about product discount and promotions.

Chicason Group of Company (NYSC) - January 2020 – November 2020

Unit: Administrative Department

Position: Front Desk

Job Description:

Greet guests and provide them with superb customer service

Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.

Accept all letters and package, and distribute them to their appropriate department.

Maintain records and files.

Capital Boost (Internship) - July 2018 - October 2018

Position: Finance Department

Job Description: Account Officer (junior)

Record daily account

Weekly/Monthly sales report

EDUCATIONAL BACKGROUND

Caleb University Lagos – (2016 – 2019)

Ikorodu, Imota, Lagos State.

B.Sc. (Hons) Business Administration

GloryLand International College – (2008-2014)

(GIC) Suruler, Lagos.

SSCE

St. Catherine’s Model School – (2003-2008)

Ojuelegba, Lagos.

FSLC

CERTIFICATION

Certificate of National Service

NYSC

October 2020

New Horizons

Caleb University Lagos

October 2020

INTEREST AND ACTIVITIES

Talking to and Meeting people

Reading

Surfing the internet

REFEREES

Available on Request



Contact this candidate