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Assistant Manager

San Antonio, TX
July 25, 2021

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San Antonio, TX 78228


Revenue Management/Accounting

Multi-family property


Sales and marketing






Rent Cafe


Active Building




Fair housing mandates Advertising

Reporting accuracy

Team Building/ Mentoring Strong

Communication Dependable

Conflict Resolution

Education And Training

High School Diploma:

St Anthony Catholic High School

San Antonio Texas

Associate Of Science: Sociology

And Anthropology San Antonio


San Antonio, TX

Multiple Certificates

San Antonio Apartment


San Antonio

Up-to-date on Fair Housing Laws

and Guidelines (Coved 19 &

Non-Coved 19 Best Practices and


Safety Courses

CAM certified

Paying very close attention to detail and keeping strong communication, I stay focused on company policies and procedures. With the common goal of my company's success, I always strive to surpass my own personal goals set while keeping a cheerful attitude, I fundamentally find new ways to encourage my team. I have exceptional sales experience, the instinctive ability to build, train, coach, and lead a strong team. As a confident self-starter, with great compassion, empathy and respect for others; integrity is very important to me. I strongly believe in fairness and equality and am actively seeking a challenging position at a company, I can grow with, long term. Brynwood Apartments Shippy Properties - Property Manager San Antonio, Texas

05/2020 - 04/2021

Maintained property rentals by advertising and filling vacancies, negotiating and generating new and renewal lease contracts.

Approved applications and Lease contracts; Basing approval on the community rental criteria.

Created marketing plans to reach weekly and monthly leasing goals. Accomplished financial objectives by collecting rents, monitoring spending and reviewed invoices for accuracy. Forecasted trends from historical marketing reports, analyzed and submitted budget suggestions based property specific needs, scheduled expenditures, monitored and reported budget variances and submitted financial reports to ownership on a monthly basis. Maintained high retention totals monthly by researching, documenting and resolving tenant complaints immediately. Regularly inspecting vacant units and verified completed repairs for to validate invoicing was billed accurately. Oversaw all renovations, tracked and updated all pricing accordingly. Handled contracts for landscaping, pool repairs, bank repairs and any work completed by general contractors to maintain basic upkeep of the community consistently with A-property standards.

Maintained building systems, scheduling services for and ensuring alarms, safety equipment, fire sprinklers and building structures were up-to-code at all times

Maintained all safety aspects based on company policies and procedures governed and mandates of Fair Housing and OSHA laws. made sure staff and equipment stayed in compliance.

Accomplished organizational goals and continuously explored new opportunities to add value to the community.

Kairoi Residential - Assistant Manager

San Antonio, Texas

01/2018 - 01/2020

Maintained Minimal Delinquency percentages

Filed Eviction for delinquent accounts and attended court dates when necessary.

Sarah Stefano



November 2017

G6 Managers Training

Albuquerque, New Mexico


Mentorship Training-Training New


Mentorship - Presidium Property


Waco - Texas

Processed accounts for collections and submitted to third party agency. Reviewed accounts: Assessed residents apartments for damages, to collect payment before move out, completed move out inspections, Completed all Final account statements and approved refundable amounts. Sent offers, followed up, renewed Lease Contracts with a goal of over 50% or higher renewal percentages, monthly.

Verified Income, Rental History and Credit to meet our qualifying criteria. Followed up on service Requests to ensure quality service Inspected and approved Units Made Ready

Resident Relations - Coordinated Community Events, Complaint Resolution, created new ways to focus on resident retention.

Followed up with leads, built and maintained strong relationship with nearby businesses, Apartment locators, Apartment Associations and participated in association events, functions and courses regularly. Sent required reports for collections, delinquency and renewal totals as requested.

Comfort Suites - Sales Director

San Antonio, Texas

11/2017 - 03/2018


Recruited new business, established professional relationships with newly gained business, offered qualified discounted rates, maintaining established business partnerships regularly


Met with local and nearby Visitor's Bureau staff, attended monthly City Meetings to keep up to date on future scheduled or potential events upcoming that may affect occupancy (New Commercial Construction, Relocated businesses, Conventions, Large Sporting events, Road Construction, Etc.) Revenue Management

Managed rental rates and Inventory, Forecasting and loading rate plans, adjusted rental rates for brand promotion as well as in-house created promotions (property specific, Qualified Discounts and Seasonal Demands or Changes in market.

Studied, monitored and budgeted (Quarterly, Yearly and Weekly) Research

Evaluated and recorded Marketing Trends – Multi-Use purposes. Handled customer Complaints and approved discretionary reimbursements or alternative compensation in necessary situations.


Trained staff on Safety best Practices and customer Service, company Policies and guidelines Represented hotels at various Events and Conventions, brand standards, Auditing throughout the year (Under the same Choice Hotel International Franchise but differently branded names) Trained, guided and Counseled staff members for company best practice policies and guidelines in Brand standard changes or in disciplinary circumstances.

Axio Apartments - Resident Relations Manager

San Antonio, TX

10/2016 - 04/2017

Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.

Worked with owners to identify, develop and achieve community goals and objectives.

Coordinated rental increases in compliance with rules and regulations to ensure timely completion, tenant acceptance, occupancy and rent commencement.

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

Supervised and coordinated work of Leasing and Maintenance crews to optimize productivity and accomplish set goals results. Managed all day-to-day activities involving tenants, subcontractors and conversion projects in place.

Developed strong, professional relationships with prospects and residents by initiating collaboration and delivering exemplary service and community engagement.

Coordinated general maintenance repairs to keep facilities operational and attractive.

Increased occupancy from 89% to 94%through dynamic marketing initiatives. Inspected grounds, facilities and equipment.

Managed resident satisfaction surveys, including promoting tenant satisfaction and increased the online reputations and created a more positive online presence.

Coached all leasing staff to reach a goal of 89% closing ratio monthly. Riverstone - Leasing Manager

San Antonio, TX

02/2015 - 02/2017

Described, explain and promoted the apartment community's products and services to prospected new residents

Outlined and introduced benefits and features which would encourage them to complete an application. Maintained product knowledge of the property, sister properties and competitors

Assisted manager in developing and implementing effective marketing strategies to increase property traffic and internet leads Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases. Ensured guest cards are fully completed and entered the property management soȅware, and follow up is completed for prospects Ensured leasing office, tour path, vacant apartments, amenities and general curb appeal of community is pleasing to all 5 senses and is impeccably clean, if necessary spot cleaning to maintain the high standards Developed and maintained first class customer service relationships with prospects and residents

Managed and resolved resident concerns

Monitor outstanding work orders and constantly communicates with maintenance staff to insure our guarantee Plan

Organize and conduct resident functions as needed and as directed by Property Manager

Accurately prepared and thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. This includes processing housing applications, preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to lease and resident relations

Assist in acting as a Risk Manager to ensure the safety and well-being of our residents and property.

This would include but not be limited to testing pool chemicals and pool safety equipment, routine property inspections to look for safety hazards and potential criminal activity

General clerical assistance including but not limited to answering phones, taking messages, managing the facilities/work orders in the property management soȅware, filing.

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