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I am a hardworking, confident and determined person who works well under-pressure and is always willing to learn. I am very optimistic and always respect other people’s opinions therefore creating a good working environment. I would be very pleased to discuss my application and are readily available for an interview at your earliest convenience. Below is my resume to provide you with detailed information. If you require any further information, please contact me on the details provided.

EXPERIENCE

Merchants South Africa, Dimension Data (2004 – Current) Business Unit Trainer (2014 – Current)

Training:

● Coordinating and conducting skills training for the agents

● Ensuring that quality standards are maintained in a timeous and professional manner

● Conducting induction, on the job, e-learning and virtual training Learning Assessments

● Designing pre- and post-training assessments

● Ensuring that learning assessments are completed by delegates

● Providing feedback-based results

Administration & Record Keeping

● Accurately recording all learning and development interventions

● Updating training material and ensuring that the material is current and accurate

● Providing management with relevant training reports

● Preparing training manuals and aids for training sessions

● Coordinating logistical arrangements for training sessions 2

WORK EXPERIENCE CONTINUED (SUMMARISED):

Merchants South Africa, Dimension Data 2010 - 2014 Voyager Reservations Agent – SAA 2007 - 2009 Technical Support Agent - Carphone Warehouse 2004 - 2007 Customer Service Agent – America on Line Foschini Group 1997 Customer Services

EDUCATION & CERTIFICATES ACQUIRED

Comcast University Connecticut USA 2020 Comcast Cable Billing Chartall Busines College 2016 Design Outcomes Based Learning Programs – NQFL6 Design Outcomes Based Learning Programs – NQFL5

PMI 2015 Facilitate Learning Using Variety of Given Methodologies – NQFL5

SAA Academy of Learning 2010 SAA Reservations; Passenger Handling; Amadeus; Voyager

Parktown Highschool for Girls 1999 Matric / Grade 12 REFERENCES AVAILABLE UPON REQUEST