AQUILA M JENKINS-BEY

**** ****** ***** ****** ****** Virginia 23875

adnvne@r.postjobfree.com

678-***-****

Goal-oriented professional dedicated to high levels of customer satisfaction and meeting aggressive business goal. Computer and customer service skills with specialized knowledge in retail, sales and medicine.

WORK EXPERIENCE

UPS SMART HUB- ATLANTA, GEORGIA 09/2018 – 09/2019

PACKAGE HANDLER AND HAZERDOUS MATERIAL RESPONDER

Work with team to assemble, seal, and load packages into correct trucks.

Read and comprehend labels to ensure proper processing.

Follow safety rules at all times.

Life parcels that weigh up to 75 lbs.

Use scanners to track parcel information, such as receipt or condition.

Sort items according to the destination.

Ability to work with hand tools and loading equipment.

Work efficiently to meet client and company expectations.

Respond to hazarded packages that were damaged and leaking and properly dispose of them using the training I was given.

ALLCONNECT/REDVENTURES-ATLANTA, GEORGIA 06/2016-09/2018

CUSTOMER SERVICE REPRESENTATIVE

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution

CLEANNETUSA- ATLANTA, GEORGIA 04/2014-10/2017

CUSTODIAN

Use cleaning supplies and equipment to keep the interior of the office building looking clean and professional

Respond to repair requests quickly and with a professional manner

Maintain a library of user manuals for office furniture and fixtures that can be referred to when needed

Adhere to the company’s safety policies to create a safe work environment for everyone

Perform routing cleaning tasks based on a schedule created by the facility management

GENERAL DYNAMICS- CHESTER, VIRGINIA 05/2013-01/2014

CUSTOMER SERVICE REPRESENTATIVE

Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information.

Follow established and documented policies and standard operating procedures such as filling out timesheets; adhering to privacy rules and responding to numerous phone inquiries.

Utilize standard technology such as telephone; e-mail; and web browser to perform job duties.

Be ready and available to take both Medicare and Marketplace calls; as business needs dictate; on short notice.

Follow directions via email; Leadership; or other means regarding the switching back and forth from one type of call to the other.

Successfully complete ongoing healthcare training requirements; including but not limited to Part A Claims; Part B Claims; and DME Tier 1; as business needs dictate.

WALGREENS- PETERSBURG, VIRGINIA 09/2010-04/2013

CASHIER, BEAUTY ADVISOR, AND PHARMACY TECHNICIAN

Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.

Complete customer transactions on the cash register.

Reconcile cash register drawers at the end of the shift.

Ensure the appearance of the store is pleasing to the customer and meets the requirements of the corporate office, including all housekeeping tasks.

Stock store shelves and end-caps with merchandise when it is delivered to the store.

Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.

Assist with the operation of the One-hour Photo department, if applicable.

CAPTAIN D’S SEAFOOD- PETERSBURG, VIRGINIA 07/2007-09/2010

CASHIER AND COOK

Welcome customers and help determine their orders.

Process customer orders and record them in the restaurant database.

Relay customers’ orders to the kitchen staff.

Ensure all orders are delivered to the customers in a timely manner.

Accept cash and return the correct change.

Tally money in the cash drawer at the beginning and end of each work shift.

Place food orders in the appropriate bags and boxes.

Respond to customer inquiries, issue receipts, and record customer suggestions.

Clean and arrange eating, service, and kitchen spaces.

Help kitchen staff when needed.

EDUCATION

JUNE 2007

PRINCE GEORGE HIGH SCHOOL

SEPTEMBER 2012

PHARMACY TECHNICIAN RICHOMOND SCHOOL OF HEALTH AND TECHNOLOGY

SKILLS

Microsoft Office Suites

Data Entry

Dependable

Flexible

Adaptable

Inter-personable skills

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