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Colorado Springs Executive Assistant

Location:
Colorado Springs, CO
Posted:
July 23, 2021

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Resume:

KAROLYN MAY

**** **** ****, ******, ******** ****6

719-***-**** EMAIL: adnvb2@r.postjobfree.com

Profile: I hold a Bachelor of Science in Business Administration/Health Care Administration along with attending Colorado Christian University to complete a Master of Public Administration. I am experienced in providing leadership and management of patient experience programs, initiatives, and strategies with aptitude to design, implementation of patient satisfaction programs and initiatives for staff.

I collaborate with operational leadership to identify patient educational needs and patient engagement opportunities. I am accomplished in perception of care, to drive improvement in patient experience scores over time. Improving patient experience through team effectiveness, resolution strategies and tactics is my sphere.

I will utilize, integrate and interpret patient satisfaction survey results to lead the organization in its improvement efforts providing optimal patient experience outcomes. Researching and gaining organizational patient experience data and use of this data to provide in-depth, proactive consultation, coaching and direction to leadership, physicians and staff using in service improvement methods is a part of my proficiency.

My strong computer skills including EPIC, MediTec, Microsoft Suite, data management, Progeny, reporting and data analysis will lead your organization. I have knowledge in Performance Improvement demonstrating the competence to lead large, diverse, geographically dispersed, clinical and non-clinical teams through change. Excellent verbal and written communication skills – high proficiency in grammar with an ability to express thoughts clearly and concisely, attention to detail are all crucial skills I bring to the table. I work well with others, independently or team-oriented environments.

Excellent problem-solving, interpersonal and communication skills with strong customer orientation along with excellent presentation skills, troubleshooting for physician/office/clinical practice issue resolution is a fundamental part of my education. I am well skilled at conducting presentations to senior management and physicians, with ease in large groups, or on an individual basis. Always demonstrating respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. My presence is engaging in order to captivate audiences and implement change effectively. I will exercise good judgment in sensitive and confidential matters. I am a self-starter, perceiving needs and taking initiative to accomplish tasks, explain and teach. I am flexible, readily adaptable and work in a rapidly and constantly changing environment.

SKILLS

Advanced in MS Office Suite 10

Advanced in Excel

Advanced in Quickbooks

Excellent written and oral communication

Excellent internal and external customer service

Accounts receivable and payables

Excellent organizational skills

Change implementation

CnetyrMeditech software

Synapse software

Epic software

Powershare software

Progeny 10 software

PROFESSIONAL EXPERIENCE

Front to back office management

Maintain office schedules and functions

Event and travel coordination

Administrative support to leadership

Managed multiple lines and switchboard

Payment collections

Data entry 55 wpm

Appointment scheduling and coordinating

Medical management of interoffice functions and patient care

Research patient medical information

Genomics

Data Science

Penrose Hospital Genetic Counselor Assistant/ Radiation Oncology Scheduler/Patient record investigation/Administrative support/Records

Management, Colorado Springs, Colorado, 2015-current

Obtain family medical history and create pedigrees in Progeny 10 utilizing this information

Organize medical forms and complete appropriate insurance forms for authorization

Research patient diagnosis information

Create time lines from beginning of diagnosis to current

Work with dosimetrists to retrieve information to create and calculate radiation treatment plans

Contact patients gathering insurance, demographic and previous treatment records

Work one on one with radiation oncologist to streamline patient care and treatment processes

Upload all DICOM imaging into our system

Work with incoming doctor referrals to gather patient information for peer to peer consults

General office duties including phones, faxing, email communications, patient point of contact, and maintain outlook calendar

St. Mary Corwin Hospital Pharmacy Pueblo, Colorado 2015

Responsible for general and complex customer service issues

Representative for pharmacy services and patient satisfaction services

Fulfill requests from Physicians

Filter and relay critical information to and for physicians through all hospital departments in relation to pharmacy orders and direct patient care issues.

Critical documentation staying within Colorado guidelines

Gitanjali Jewelry Corporation Assistant Manager Sales Pueblo, Colorado

2014-2019

HR duties, hiring, training, communication, performance management

Provided detailed training for new hires on company systems and procedures

Handled administrative functions, customer payments, inventory, financing, return services, customer service and sales

Crossroads Turning Points Executive Assistant to C.E.O. Pueblo, Colorado

2013

Provided administrative support to the Executive Officer

Handles bookkeeping functions for executive office, accounts payable, office supplies and inventory

Developed filing systems for administrative functions

Directed all new and upcoming office functions

Set up customer and vendor accounts and contracts

Answered all incoming calls and assisted in general clerical duties

Coordinated travel, business events and board meetings



Contact this candidate