PROFESSIONAL EXPERIENCE

Adjunct ESL Professor, Suffolk County Community College (2003 – Current)

ESL (English as a Second Language) Tutor (1997 – Current)

BOCES, ESL Instructor (1999 – 2003)

ESL Teacher, ASPECT, C.W. Post College, Long Island University (1997 – 1999)

ESL Tester, Brentwood School District, NY (1998)

Substitute Teacher, Northport/East Northport School District (1996-1997)

Instruct students on English language skills including reading, writing, listening, and speaking.

Develop and prepare students for everyday interpretative conversation through exercises and team projects.

Create a stimulating yet comfortable learning environment.

Evaluate, test, and create a customized language learning plan for each student.

Incorporate computer technology for on-line communication and lessons.

TWA Flight Attendant Supervisor (1973 – 1978)

TWA International Flight Attendant (1968 – 1973 and 1978-1987)

Responsible for the supervision and training of approximately 70 flight attendants, based on the rules set forth in the IFFA contract.

Updated, streamlined, and improved the training procedures and manuals for airline safety and service.

Monitored and markedly improved the attendance of flight personnel.

Completed written assessments and evaluations for each flight attendant.

Attended annual management training classes and seminars.

Represented management at union/management contract negotiations.

Communicated with passengers of all nationalities, even in non-routine situations (i.e. bomb scares, strikes, airline crashes).

Extensive travel including to third world countries.

Assisted in conducting “Fly Without Fear” groups.

Organized and conducted career fairs for TWA at schools and various rotary clubs throughout the metropolitan tri-state area.

Investigated and resolved in-flight customer complaints and disputes, creating written replies to passengers.

Composed commendation letters for deserving employees.

EDUCATION & CREDENTIALS

New York Institute of Technology, NY, Masters of Nutrition (2003)

New York State Teacher Certification, ESL (1998)

Stony Brook University and C.W. Post College, ESL Provisional Certification (1997)

University of Missouri at St. Louis, Bachelor of Science in Education, Teacher’s Certification in French (1968)

Siena College, Memphis, TN, on academic scholarship (1664 - 1966)

LEADERSHIP

Teachers of English to Students of Other Languages (TESOL), Member

Big Brothers, Big Sisters, mentor

Committeeperson (15 years) for local election district

Island Hills Chorus, a chapter of Sweet Adelines International

PERSONAL

References Available Upon Request

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