Contact

443-***-**** (Mobile)

adnut5@r.postjobfree.com

www.linkedin.com/in/joan-

lam-37a76b57 (LinkedIn)

Top Skills

Customer Service

Illustrator

Photoshop

Languages

Chinese (Full Professional)

English (Native or Bilingual)

Chinese Mandarin (Professional

Working)

Joan Lam

Account Specialist at Transcend Information, Inc.

Baltimore, Maryland Area

Summary

Experienced Account Specialist with a demonstrated history of working in the computer hardware industry. Skilled in Microsoft Office Suites, Translation, Payments AR, Customer Service Organizational skills and Adobe Photoshop. Strong support professional graduated from Towson University.

Experience

Transcend Information, Inc.

Account Specialist

October 2017 - Present (2 years 10 months)

Columbia, Maryland

• Answered all incoming calls and emails for assigned customers

• Prepared daily orders for customers and followup all back orders status

• Followed up on weekly open sales orders and open AR reports

• Prepared all drop shipments from HQ

• Provided customers with information on product lead time, RMA replacement and credit return

• Assisted Account Managers with daily tasks

BeautyTech

Administrative Assistant/ Makeup Artist

November 2016 - June 2017 (8 months)

Hong Kong

• Assisted manager and co-workers with event planning.

• Organized daily course information and schedules.

• Prepared all tools for class demonstration.

• Tested out products and created reports based on the result.

• Studied new trendy styles with updated information.

• Created weekly event-planning reports for management.

• Guided students to help them improve their skills. Henderson Webb

Verification Specialist

Page 1 of 3

May 2016 - October 2016 (6 months)

Cockeysville, Maryland

•Communicated with rental agents to gather information of applicants.

• Answered all incoming calls from rental office for updates and follow ups.

• Transferred applications into the computer system.

• Gathered all information needed in order to complete the task.

• Communicated with co-works and director regarding application information.

• Organized each application in order for director review.

• Handled information with high levels of confidentiality.

• Created monthly report for directors and upper management. Dr. Allison Linquist

Medical Secretary

May 2015 - May 2016 (1 year 1 month)

Elkridge, MD

• Commuting with billing departments to collect co-payments and patient's balance payments.

• Answered all incoming calls and provide information based on patient needs.

• Greet patients and adjust appointments as needed.

• Scheduling and tracking appointments for patients who needs help with medical issues.

• Assisted doctors and managers with the daily activities by handling receptionist duties and front desk operations.

• Identified insurance information, patient's contract information along with updating into system, creating daily reports from payment collections.

• Filing, organizing charts in a orderly fashion.

• Handled information with high levels of confidentiality. Toyota

Administrative Assistant

June 2013 - April 2016 (2 years 11 months)

Clarksville, MD

• Assisted managers with the welfare of the business by handling receptionist duties and front end operations.

• Answered all incoming call traffic and redirected customers based on their specific needs.

• Interacted with customers and coworkers in a professional manner to provide excellent customer service.

• Communicated with callers and visitors in a professional, friendly, and efficient manner.

Page 2 of 3

• Responsible for accurate and timely accounting and auditing of weekly collections.

• Handled customer inquiries and provided support information to answer any questions or concerns.

• Created memos, correspondence, reports, and other documents using Microsoft Word and Excel software.

Towson Towerlight

Production Staff

2012 - 2013 (1 year)

Towson, MD

• Created documents and graphical media using Microsoft Word, Photoshop, Illustrator, and InDesign.

• Designed layouts for banners and advertisements using both print and digital media.

• Previewed and copy edited each design to ensure the accuracy of final prints before submission.

• Communicated information with editors and fellow coworkers to respond better to changing environments.

• Brainstormed ideas about current and future projects with representatives from different production channels.

• Manipulated design properties such as font style, color, type size, spacing, and placement based on the needs of each individual project. Education

Beauty Tech Hong Kong

Cosmetology/Cosmetologist, General · (2016 - 2017) Towson University

Bachelor of Arts (B.A.), Graphic Design · (2010 - 2013) The Community College of Baltimore County

General Studies · (2008 - 2010)

Page 3 of 3

Contact this candidate