Curriculum Vitae
Personal Details: GENÉAN EVANGELINE CAMP
Address: * ***** ** ***** *****, New Woodlands, Mitchells Plain, 7708
Marital Status: Married, 2 dependants
Identity Number: 801-***-**** 086
Drivers License: Code B
Phone: 071-***-****
E-mail: adnuie@r.postjobfree.com
Secondary Education: Westridge Senior Secondary School
Subjects Completed: English HG / Afrikaans HG / Business Economics SG / Economics SG
History SG / Biology SG
Computer skills: MS Excel / MS Word / MS PowerPoint / MS Publisher / Email and Internet
SAP Courses: SAPTEC_15 SAP NetWeaver Application – 29.09.2014 – 01.10.2014
ADM900 – SAP System Security – Fundamentals - 02.10.2014 – 03.10.2014
ADM940 – AS ABAP Authorization Concept - 06.10.2014 – 08.10.2014
ADM950 – Secure SAP System Management - 09.10.2014 – 10.10.2014
CAREER HISTORY:
Employer Gijima
Position Held: Service Coordinator 1
Contact Person: Bradley September – 083-***-**** – Contact Centre Manager
Charmaine Smith – 079-***-**** – Contact Centre Team Lead
Klarissa Thys – 071-***-**** – Contact Centre Team Lead
Duration: 1 November 2018 to 30 June 2021.
Duties:
Assisting all round with Email, Telephony and as an Escalations agent.
Acting Team Lead when none are available or when required during the day for coverage.
As Trainer to assist with new agents brought on-board, and helping them when they move onto the phones.
Call Coordination on calls logged to resolvers, issues that are escalated, running reports etc or compiling data when requested.
Employer Gijima
Position Held: Client Contact Centre Agent
Contact Person: Bradley September – 083-***-**** – Contact Centre Manager
Charmaine Smith – 079-***-**** – Contact Centre Team Lead
Klarissa Thys – 071-***-**** – Contact Centre Team Lead
Duration: 1 December 2017 to 30 October 2018.
Employer Pick n Pay Retailers - Information Services.
Position Held: Email and Escalations Agent
Contact Person: Shereen Lamson – 082-***-**** – Helpdesk Manager
Duration: 1 October 2017 to 1 December 2017.
Position Held: Sap Authorizations Administrator
Contact Person: Wayne Willmore – Capability Team Lead – 021-***-****
Duration: 4 February 2013 to 30 September 2017
Duties
Administer and manage user provisioning and authorisations across the SAP technology platforms.
Maintain access to securable SAP resources.
To ensure appropriate user and system access within the SAP landscape.
Administer and manage authorizations with SAP
Assists with the resolution of negative audit findings reported by internal or external auditors.
Setting up user logon ids and assigning/resetting/revoking passwords and access
Adhere to the client’s policies, procedures and standards, to ensure consistency in application across
the organisation.
Perform normal and exceptional process of security authorization requests.
Document information security standards and procedures relevant to the SAP environment.
Provide user statistics on respective SAP systems (e.g. created users, deleted users, locked user,
users not logged in 90 days).
Liaise with the client centre that controls and monitors SAP authorizations across the SAP landscape.
Position Held: Escalations Desk agent
Contact Person: Shereen Lamson – 082-***-**** – Helpdesk Manager
Duration: 1 April 2012 to 1 February 2013
Prev. Position Held: IS Service Desk agent and Email agent
Contact Person: Quest Recruitment – Natasha Bekker – 084-***-**** – Account Manager
Shereen Lamson – 082-***-**** - Helpdesk Manager
Duration: 27 July 2009 to 30 March 2012
Duties: Offering 1st line support to Pick n Pay stores and assigning calls to
relevant departments and vendors.
Phone system: Cisco telephony system
Call logging system we use is Infra Enterprise.
Employer ASDA International Online Home Shopping
Position Held: Inbound Colleague – Inbound Home Shopping Customer Services.
Merchants – Tamsyn Ryce – 079-***-****
Duration: 4 November 2008 to 24 July 2009
Duties: Offering 1st line support to ASDA stores and online home shopping customers and assigning calls to the relevant departments and vendors.
Achievements: Top performer in team for Feb 2009
100% Attendance since date of employment
Certificate of Excellence for “Always happy to Help” for May 2009
Reason for leaving: To pursue other career opportunities
Employer Retail Impact Marketing and Advertising
Position Held: Account Executive (Junior)
Contact Person: Kimberley Bolton - 083*******
Duration: 1 April 2005 to 18 June 2008
Reason for leaving: To pursue other career opportunities
Duties
Discussing products, services and advertising requirements of clients.
Setting up meetings with clients and other agency staff.
Working with Account Director and Account Manager to brief media, creative and research staff
and assist with the formulation of marketing strategies.
Liaising with, and acting as the link between the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively.
Overseeing the status of advertising campaigns. Meeting deadlines and prioritising tasks
Writing reports, keeping records and financial details.
Undertaking administrative tasks.
Becoming familiar with the nature of client’s products, business culture and competition and understanding the possibility of changes to these.
Arranging and attending and reporting on key decisions
Also assisting Reception with switchboard duties when needed.
Keep accurate records of the courier bookings and complete the relevant house orders.
Type various documents and electronic information.
File data and perform other routine clerical tasks as assigned and for other departments as needed.
Order and maintain relevant office supplies for effectiveness of person duties.
Operate and arrange maintenance on a variety of standard office machines, including computers, phones, fax, printers and photocopy machines
Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken request over the phone or in person, and to verbal or written instructions.
Establish and maintain effective working relationships with co-workers, managers and the general public. Perform duties in an efficient, professional and courteous manner.
Support the Production and Account Management teams with their projects